Wally Edgar Chevrolet, Inc

Great Service Representative and Dealership I recently entered the Service Dept. of Wally Edgar Chevrolet, when my 2012 Chevrolet Cruz was overheating due to the pump leaking profusely. It was t I recently entered the Service Dept. of Wally Edgar Chevrolet, when my 2012 Chevrolet Cruz was overheating due to the pump leaking profusely. It was then that I met Shawn Billbury, a Service Rep. I was extremely upset about my situation and Shawn helped to alleviate my anxiety. He was patient, lkind, efficient, professional and friendly - a true gentleman. I was provided both a ride home and back to the dealership, when the repair was completed, the same day. Shawn is a great asset to Wally Edgar and I highly recommend patronizing this company! More

Great experiences We have purchased and leased several cars from this dealership. Everything went smoothly, and we have also had positive experiences with the service d We have purchased and leased several cars from this dealership. Everything went smoothly, and we have also had positive experiences with the service department whenever we took the cars in. More

SHADY DEALERSHIP I bought a new Camaro at a dealership, Wally Edgar, I put $5000 down so that they would do a dealer trade. On Monday, I saw the beautiful car with I bought a new Camaro at a dealership, Wally Edgar, I put $5000 down so that they would do a dealer trade. On Monday, I saw the beautiful car with the 20" chrome wheels on it. The car wasn’t ready by the time I had to go to work (I work 2nd shift). I made an appointment to collect it on Tuesday. Tuesday I am there to collect the car with my cashiers check in hand. I had to wait almost 3 hours, even though they said that my paperwork was done Monday afternoon, it has Mondays date all over it, and they kept nagging me to say I took possession of the car on Monday for some reason. It wasn't until it was time for me to go to work that they brought out the paperwork to sign. I hurriedly signed everything, jumped in the car in hopes to get to work on time. Stupid not reading it I know, naive thinking that a car salesman had my best interest at hand. For a poor excuse, I have been working 70 hrs a week and I watch my 3 year old grandson before work) They parked the car so close to another car that I had to shimmy to get into it, so I couldn't see the wheels at that time. Only after I got to work did I notice that they had switched the chrome wheels out that were on the car. They didn’t take the extra $500 dealer certificate off that was promised, there was mud on the passenger seat, chip in the door, tarnished exhaust pipes. Then my first email was Onstar telling me that I need to put air in my tires after only owning the car for 30 minutes. More

Dishonest created more problems to my vehicle I have a 2009 GMC Acadia and I had Wally Edgar replace the old engine with a brand new engine. After I have received the vehicle back the first time I have a 2009 GMC Acadia and I had Wally Edgar replace the old engine with a brand new engine. After I have received the vehicle back the first time I traveled up north on a four hour trip I also had to take it back a second time due to oil being overfilled and a misfire and coolant leaking and it pulling to the left. 1. Coolant was leaking on the ground and I thought that's why they told me to replace the water pump, 2nd time I took it back into them and they said there was no coolant leak when I was getting ready to leave there was coolant on the ground again I showed the service writer he said this was unacceptable and took it back to the service techs to take a look they said that they found a hairline crack in the bottom corner of my radiator and it would be $721 to repair with a brand new radiator after further investigation and buying my own radiator from Rock Auto I noticed that one of the bolts from the coolant fan shroud to the radiator was too long somebody mixed up a bolt from the frame that holds the bumper on with one of the bolts from the radiator and it pierced a hole in the radiator and the plastic piece that the radiator mounts to onto the frame was too short because that was the radiator bolt there was no crack in my radiator I still have the radiator and there is no crack in the radiator whatsoever just one hole on the top left-hand side of the radiator where the coolant fan shroud mounts to the radiator where somebody pierced with too long of the Bolt. 2. The service airbag light is on after they fixed the recall on the airbag, they said they will not look at the recall for the airbag that they serviced unless I pay a diagnosis fee but the airbag service airbag light was never on before they did the repair for the recall. 3. also when I received the vehicle back after they put a new engine in it and when I check the oil after going up north and back driving it 600 miles the engine oil was way over full about 4.5 inches over the fill line, the very young service tech when I went back told me he put extra oil in since it's a brand new engine this is a lot more than a little bit and how do I know if I caused damage to my seals or head gaskets or anything on the engine? Because putting more oil into an engine than required causes excessive oil pressure and will destroy an engine by blowing out seals and gaskets. 4. This is one of the biggest mistakes that's probably got me the most irritated I paid them to do all fluid flushes and the brake fluid was still just as dirty black dark green same exact level which was overfilled in the fill neck as when I dropped it off to them and they assured me that they flush the brake fluid completely when I picked it up from them the second time I noticed the brake fluid level was lower but still just as dirty dark green almost black when I took it to a different dealership service center they did three pH strips in front of me and showed me there was a ton of water in my brake reservoir fluid and they also said there was no way a brake flush has been done on my vehicle and quite sometime so after paying the second dealership service center to do the brake fluid service it's now crystal clear and and I asked them to do a pH strip test in front of me and it was only white after they tested it which indicates no water and the brake reservoir. 5. Also after receiving the vehicle back when I took it back in the first time after getting the engine replaced cylinder 2 was misfiring and the engine oil was way over filled and the coolant was leaking they told me it was not misfiring which is funny because it was misfiring because the engine was very shaky and hesitant on the way there and on the way back home after I picked it up I have an OBD2 sensor that I bought from Amazon and it indicated that cylinder 2 misfire so I purchased 6 new brand new spark plugs and when I took the intake manifold off I found about a half a cup of engine oil sitting in the air intake after replacing all six spark plugs the misfire has gone away I can only assume from overfilling the engine oil cause one of the spark plugs to foul. 6. I also noticed when picking up my vehicle going up North the vehicle pulled to the left they told me they didn't alignment on they're very expensive machine and there's nothing more they can do I also had all four shocks and struts replaced and both upper and lower control arms replaced and brand new Pirellis put on prior to them putting a new engine in my vehicle so at II dealership who I paid to do a brake system flush I also paid them to do a full wheel alignment and the rear was not so bad but the front was way off the toe and the camber were way out now after paying the second dealership service center to repair my four wheel alignment my vehicle now drive straight down the road and no longer pulls to the left or the right. 7. I almost forgot when they had my vehicle for the engine replacement the first time they also told me I needed to replace one of the fuel injectors and they charge me almost $500 which I believe is unfair due to the fact that they had that big of a job with the engine and I asked them if they could just charge me for the part NOT the labor, the general manager Mark said he would get me some money back for the labor of the fuel injector and for the brake reservoir that they did not flush but he kept blowing me off and forgetting about me when I call him back to check on the status so I tried to work with Brad the service manager and he insulted me by offering a mirror $100 credit towards parts or service. I am sure I'm not the only one who's experienced all these issues from Wally Edgar Chevrolet in Lake Orion Michigan and I'd highly advise against ever doing any kind of service or business with this dealership as I believe they're dishonest and are incapable of doing any kind of quality service that is expected from a General Motors certified dealership I've also opened and created four or five cases with General Motors who will not help me in anyway due to the age of the vehicle and the mileage which is sad because they're allowing this dealership to do this type of business too hard working people such as myself. More

Don't go here!! Going here has been the worst experience I've ever had buying a truck.. I would never refer anyone to this place. I actually plan on detouring as many Going here has been the worst experience I've ever had buying a truck.. I would never refer anyone to this place. I actually plan on detouring as many people as I can from this horrible experience. More

Bad dealership! I went to see Wally Edgar sales department one month before my 2015 Equinox lease expired. The salesperson, Tom Blythe, talked to my wife and me with I went to see Wally Edgar sales department one month before my 2015 Equinox lease expired. The salesperson, Tom Blythe, talked to my wife and me with an attitude. I told Tom that, for my next car, I would lease another Equinox same as we currently had. Tom said he would call us within 2 weeks to finalize the deal, but he never did. By the end of the 2 weeks, I called Tom to inquire. He said he would call me in a day or so, but he never did again. A few days before the end of my lease, I thought Tom did not like my business, so I called and talked to someone else in Wally Edgar. This someone, after talking with Tom, told me that they did not have another Equinox in stock and would call me once they had. That was a total lie! I had to return my leased vehicle on time. More than half a month passed since my last call, nobody ever called me from Wally Edgar. So I decided to go to another Chevy dealership in town. I was told by this dealership that no dealership would be out of stock of Equinox for a month long, and that, since I turned in my leased Equinox already, I had lost Chevy loyalty discount of $2000 already! How unprofessional is Wally Edgar?! How could they hire a salesperson like Tom Blythe that does not care for his customers? Does he hate money too? I do not understand. Wally Edgar made over $10000 from services on my cars in the past 5 years. Since they hate my business, I will take it somewhere else! More

Maintenance I always have great service every time I go in they tell you about what time it will be had and it is waiting area is always neat and clean . Employe I always have great service every time I go in they tell you about what time it will be had and it is waiting area is always neat and clean . Employees always say hi when they walk buy More

Chevy Equinox 2011 I will highly recommend your dealership. Jeff Anderson ( The Chevy Bow tie Guy ) was very knowledgeable, extremely helpful with meeting my car needs f I will highly recommend your dealership. Jeff Anderson ( The Chevy Bow tie Guy ) was very knowledgeable, extremely helpful with meeting my car needs for my family. Jeff gave me Excellent Customer service. I will be a returning customer. I'm extremely Happy with my new purchase of my Chevy Equinox!! Thank you so much. Great Dealership!! More

2015 Silverado I will never buy a vehicle From this dealership again they don't stand behind There vehicles . Brad Hoover In the Service department is not I will never buy a vehicle From this dealership again they don't stand behind There vehicles . Brad Hoover In the Service department is not friendly at all and he doesn't return your phone calls when you have an issue With your vehicle . More

Run away! The service department at Wally Edgar is horrible. They are not very knowledgeable, they take way too long to fix your vehicle, and they are rude. I The service department at Wally Edgar is horrible. They are not very knowledgeable, they take way too long to fix your vehicle, and they are rude. I purchased a new truck from them and the transmission started slipping within a week. Long story short, it took them over 3 weeks to fix it, (they should have replaced it), and when I told the service guy that I wasn't "completely satisfied" with the service, he tried to charge me for the loaner car. He was visibly upset. More recently, I had a problem with an On-Star recall. I called them for service and they had no knowledge of the recall... which is amazing to me. I hung up and found another dealer. I have been buying cars here for over 15 years, and because of the Service Department, I found a new dealership. More