Wally's Ford of East Greenbush

Smooth process. Great customer service, professional as well as courteous. Explained details of work and potential cost well as courteous. Explained details of work and potential cost More

Wonderful professional service! Grateful they were able to provide me with a vehicle to use while mine was there! to provide me with a vehicle to use while mine was there! More

Employees blame their faults on not having enough people. My truck was there for 6 hours and I never received a phone call telling me they didn’t have the part. They did my oil change and never charged me so My truck was there for 6 hours and I never received a phone call telling me they didn’t have the part. They did my oil change and never charged me so I assumed they would charge me when they fixed my truck but instead they called me yesterday and said I would be put into collections for not paying . More

Have a 2019 Ford Edge that the rear windshield wiper fluid sipped working and had the smell of ammonia ( wiper fluid ). They originally looked at it while getting a fluid flush tire rotation service . T fluid sipped working and had the smell of ammonia ( wiper fluid ). They originally looked at it while getting a fluid flush tire rotation service . They had it a whole day for that . Then a whole day to diagnose the issue. I was told they had to strip it down to the metal to track and diagnose the issue. I didn’t get any updates that weren’t generated by myself and had to check it multiple times to see the status. I need to pick it up at the end of the day with just a diagnosis that they would need it for at least one probably two days again take it apart all the way down to the metal to replace a part that’s $27.99 . And that it would be a minimum of eight hours of shot time at about $150 per hour. They didn’t charge me for the second visit with a have my car the whole day. I was told again they would need the car for at least two days to get the part in and be do all the work and take it apart and put it back together again. I was also told they didn’t have a loaner for me so I’d have to get my own ride. So a day and a half to diagnose the issue and the potential loss of the car for two more days plus at least $1000 bill to fix the rear windshield wiper line ( presumptively). How many stars do you think this is worth ? I thought 2 stars was more than generous primarily because they didn’t charge me for the full day of having my car the second time. I took the car somewhere else for this issue. Also my wife noticed the oil stains inside my car from taking the car apart . More

I like that they are never too busy when I go in for service. The workers are pleasant. service. The workers are pleasant. More

I have been going to Fucillo for my 2 Ford vehicles throughout the years. On December 26th I purchased a used 1987Ford campervan and proceeded to have her inspected. To my amaze, all she needed was 2 r throughout the years. On December 26th I purchased a used 1987Ford campervan and proceeded to have her inspected. To my amaze, all she needed was 2 rear tires and the thermostat replaced. Kevin is the service person that I had the pleaseure to chat with and go over my concerns. Do to the holidays and the fact that the vehicle is old, the part took alittle longer to arrive, and that's ok! Kevin kept me informed every step of the way! Thank you Kevin and to all the AMAZING people that help my campervan be road worthy. Im excited to go RV'ing soon. Sincerely, A loyal returning customer with 3 Fords More

I am not pleased the way put you off at times when you need them the most need them the most More

Very professional and helpful with the service we needed done.We are happy with the way we were treated. done.We are happy with the way we were treated. More

Service was great. The tech that worked on my vehicle was quick, the advisor was courteous and the whole experience was easy. quick, the advisor was courteous and the whole experience was easy. More

The new service manager Manny is the best I have used yet! He was polite, efficient! He even thanked me for my business! yet! He was polite, efficient! He even thanked me for my business! More