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Wally's Ford of Seneca Falls

Seneca Falls, NY

4.7
85 Reviews

2027 Rte 5 & 20 W

Seneca Falls, NY

13148

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Showing 85 reviews

December 26, 2022

John, Roger, and Luke was great at helping me get the vehicle I wanted. Everyone there is very polite and helpful. I highly recommend Wally's to my family and friends. More

by sue
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John, Roger, Luke
Dec 29, 2022 -

Wally's Ford of Seneca Falls responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Wally's Ford of Seneca Falls Team

December 08, 2022

Purchase went quick and easy. Sales staff very knowledge and helpful in buying the new explorer. Would highly recommend the dealership any day of the week. More

by magbe
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcus Payne
Dec 13, 2022 -

Wally's Ford of Seneca Falls responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Wally's Ford of Seneca Falls Team

November 23, 2022

Great dealership, people are friendly and very knowledgeable, explained to me in very simple terms what was causing my problem and got me on my way ! More

by lbarnhart04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank and Todd
Nov 30, 2022 -

Wally's Ford of Seneca Falls responded

Thank you so much for leaving this awesome review of our dealership! Sincerely, The Wally's Ford of Seneca Falls Team

November 09, 2022

The service here is outstanding. I always recommend my family and friend to come here. More

by alex_woodard5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Guererri
Nov 15, 2022 -

Wally's Ford of Seneca Falls responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Wally's Ford of Seneca Falls Team

October 07, 2022

Fixed the problem I was having and even took a little off of the total to make it a little less hard on the wallet. Great customer service. More

by catluver13126
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
don't remember
Oct 12, 2022 -

Wally's Ford of Seneca Falls responded

Thanks for letting us know of your complete satisfaction. We pride ourselves on our customer service and we're glad we met our goals during your visit. Take care! Sincerely, The Wally's Ford of Seneca Falls Team

September 06, 2022

Roger Tibbetts, was our initial contact 3 yrs ago when we leased our 2019 Ford Flex. He made the whole process incredibly easy for us and had the vehicle delivered to us east of Albany, NY the very next afte More

by Chatham
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Tibbets
Sep 09, 2022 -

Wally's Ford of Seneca Falls responded

We cannot thank you enough for your wonderful review of Wally's Ford of Seneca Falls and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Wally's Ford of Seneca Falls Team

August 31, 2022

I always take my Ford vehicles to this dealership, their work is always the quality I expect and friendly More

by rtb857
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service writer
Sep 06, 2022 -

Wally's Ford of Seneca Falls responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Wally's Ford of Seneca Falls Team

August 07, 2022

My car purchase with Samir and Wally’s Ford was a very good experience and I would definitely recommend Samir and Wally’s Ford. More

by Pamela
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samir Sweikl, Roger Tibbetts
Aug 10, 2022 -

Wally's Ford of Seneca Falls responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Wally's Ford of Seneca Falls

April 28, 2022

Always our go to dealership for vehicles. Staff is always friendly, helpful and welcoming. We live an hour away and it is always worth the drive. More

by Nick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony, Shady, Roger Tibbetts
May 03, 2022 -

Wally's Ford of Seneca Falls responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. -Sincerely, Roger Tibbetts, Sales Manager, (315) 568-9881, fuccillort@yahoo.com

March 22, 2022

Avoid this place at all costs. Had a deal go south a few years ago at this place and I would bet heavily that nothing has changed. They are known for not returning your keys to y More

by Sroshia
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John
Mar 24, 2022 -

Wally's Ford of Seneca Falls responded

I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. - Roger Tibbetts, Sales Manager, (315) 568-9881

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