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Wally's Nissan of Latham
Latham, NY
2,982 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,982 Reviews of Wally's Nissan of Latham
November 20, 2019
1 ST SERVICE AT 5000 MILES Made appt for 1st /5000 mile-once I arrived and went into the service area-a Service REP (Woman) greeted me and took care of checking me in. It bother Made appt for 1st /5000 mile-once I arrived and went into the service area-a Service REP (Woman) greeted me and took care of checking me in. It bothered me-that once checked in - she said the service would be approx $90. When Questioned-She was adding tire rotation in ? I kindly told her-I looked through the manuals already-and tire rotation IS NOT EVERY 5000 MILES ! While waiting- I went into the sales area-and looked for my Sales Rep-that sold the car to us-I was Told -He is No Longer with Us ! I ONLY SAW ONE PERSON FAMILIAR-That was there IN June 2019. More
by JOHN393
Verified CustomerEmployees Worked With
Jen Rogers
November 19, 2019
Great service My maintenance appt including a recall I received was completed in 1 1/2 hours. All the work was explained to me by the service representative Jen. Th My maintenance appt including a recall I received was completed in 1 1/2 hours. All the work was explained to me by the service representative Jen. The waiting area was very comfortable and my wait went by quickly. I am always happy with the service I receive at this dealership. Thanks More
by partakc
Employees Worked With
Jen Rogers
November 19, 2019
Friendly service As always the professional and friendly service that one is afforded at Fuccillo Nissan is the main reason I go and continue to go for the service my As always the professional and friendly service that one is afforded at Fuccillo Nissan is the main reason I go and continue to go for the service my vehicles need. More
by leobg3
Employees Worked With
Samantha Purner
November 18, 2019
BAD DEALERSHIP WOULDN'T WRECKAMEND THEM TO ANY ONE. BROKE PEICE ON CAR AN WON'T FIX IT . BEEN GIVEN THE RUN AROUND FOR OVER 2 WEEKS.. READY TO CONTACT LAWYER. WOULDN'T WRECKAMEND THEM TO ANY ONE. BROKE PEICE ON CAR AN WON'T FIX IT . BEEN GIVEN THE RUN AROUND FOR OVER 2 WEEKS.. READY TO CONTACT LAWYER. More
by RMURLEY57
Employees Worked With
service mansger, Tyler O'Brien
November 18, 2019
Service Nick was polite and helpful. He called when the vehicle was ready and the paperwork was all in order. I would recommend .the service department and Nick was polite and helpful. He called when the vehicle was ready and the paperwork was all in order. I would recommend .the service department and to speak to Nick if one has any questions. More
by fcosta0
Employees Worked With
Nicholas Mucha
November 18, 2019
Great overall experience Tyler was so helpful and there was no pressure on us to buy. He is very knowledgeable and made the whole experience fun. It truly was a pleasure. Tyler was so helpful and there was no pressure on us to buy. He is very knowledgeable and made the whole experience fun. It truly was a pleasure. More
by BRIANELCAMINO
Employees Worked With
Tyler O'Brien
November 17, 2019
Great experience Samantha was very friendly. She helped me with a question about the referral program I had and actually went out her way to talk to the service manag Samantha was very friendly. She helped me with a question about the referral program I had and actually went out her way to talk to the service manager for me. I didn't wait long at all for an oil change and tire rotation. More
by KANDKSHOE
Employees Worked With
Samantha Purner
November 17, 2019
Complete and satisfying service center experience. From the first moment when Nicholas approached me to get me checked in to the last moment when Nicholas escorted me to my completely serviced car I fe From the first moment when Nicholas approached me to get me checked in to the last moment when Nicholas escorted me to my completely serviced car I felt confident. Nichols explained what would need to be done to keep my car in good running order .He went over all the points that would be checked. Later in the waiting Room he came and explained that my brakes were in need of rotors and pads and explained why. I agreed to having the work done and asked how long..he estimated 2 hours and it was within that time frame that I was able to drive my car off the premises I would like to add that Nicholas was very friendly, courteous and helpful in sorting out what needed to be done. He explained things thoroughly and politely and answered all my concerns. I felt very comfortable with him and felt he had my best interests at all times. it is always a pleasure knowing my car was safe for me to drive and in good running order. Winters can be rough in the Northeast and I am confident my car will be up to all challenges, road wise. More
by genealogyjane
Employees Worked With
Nicholas Mucha
November 15, 2019
Awful I’ve brought my car in more than 4 times. First time they told me nothing was wrong that it was my car mat making the noise when I turn my steering wh I’ve brought my car in more than 4 times. First time they told me nothing was wrong that it was my car mat making the noise when I turn my steering wheel. Had transmission issues and the tech told me I was wrong and said it was my tire rod then told me I was right it was my transmission. Had that piece replaced and 2 months later I couldn’t get my car to drive and ended up having a leak. I had to have my car towed to Nissan and I went without a car for 2 days then they gave me a rental but then my car was done 5 hours later and I was NEVER actually told what was wrong with my car. I had to keep asking and I was told I would get a phone call the next day with further explanation so that I felt comfortable with the diagnosis and I still have not received that call 2 days later. I will never go here again. The service is awful More
by hjd8996
Employees Worked With
Samantha Purner, Jen Rogers
November 14, 2019
Isaiah made it very easy Isaiah handled everything in a very pleasant and easy way. We could not believe that we brought our new car home in the same day. He explained a lot Isaiah handled everything in a very pleasant and easy way. We could not believe that we brought our new car home in the same day. He explained a lot of the features to us since we are older and not use to all the many new features. He was very patient with us. More
by CFLANDER
Employees Worked With
Isaiah Martir, Brendan French
