Wally's Nissan of Latham

Additional computer problems After having multiple issues with my 2018 rogue that I needed repairs to due to manufacturing failures. I once again had to return for another problem After having multiple issues with my 2018 rogue that I needed repairs to due to manufacturing failures. I once again had to return for another problem. They deemed it a computer upgrade issue so the dealership service department “fixed all the glitches” before I even made it home (which takes me an hour) I had more troubles. Thus making me have to drive back the following day. Even with my statement of disappointment of the vehicle, Nissan has made no statement to try to satisfy my unhappiness. They just tell me “that’s what happens when you drive a laptop”. Not the answer I want. I bought a new car to avoid problems and since buying this rogue I have had nothing but issues and I am just told “ there is nothing we can do because these are all different problems.” I bought a dud car and basically told I have to deal with it. More

Nick is the best! Our experience with Nick has always been a great one. He is always a pleasure to work with. He has never been pushy or tried to sell us on service we Our experience with Nick has always been a great one. He is always a pleasure to work with. He has never been pushy or tried to sell us on service we didn’t need. My only recommendations would be for the service center to have more loaner vehicles and better amenities in the lounge area. I’ve been in for service on several occasions where I’ve had to wait all day. If a loaner was available I could have completed errands and doctors appointments. As far as amenities, during this last visit there weren’t any. No snacks or bottle water. When I take my second car for service, the other dealer offers fresh pastries and cookies from a local Italian bakery. As well as a coffee machine which offers great tasting coffee, lattes, mochas, More

very good experience and a great car. deal went smoothly and quickly. Purchased new Nissan Murrano at a fair price. No high pressure sales tactics. Everyone was professional and pleasan deal went smoothly and quickly. Purchased new Nissan Murrano at a fair price. No high pressure sales tactics. Everyone was professional and pleasant to deal with. More

Nick was AMAZING!!! I called early morning and spoke to Fran explained my issue and she got me in right away! I later arrived at Fuccilio frustrated that I got an oil cha I called early morning and spoke to Fran explained my issue and she got me in right away! I later arrived at Fuccilio frustrated that I got an oil change (at another Nissan dealership) and it was now making a funny sound. Nick was very thorough with the technician helping to find the problem. They took their time to update me on progress and took there tint to go over every inch of the car! I would highly recommend them! More

Good service and nice experience and employees and great staff and a beautiful facilities employees are so helpful and very nice to everyone thank u very much and nice experience and employees and great staff and a beautiful facilities employees are so helpful and very nice to everyone thank u very much More

Quick and courteous Everything was taken care of perfectly. Customer service was exceptional and the facility is state of the art. Nicolas took care of me, I will certa Everything was taken care of perfectly. Customer service was exceptional and the facility is state of the art. Nicolas took care of me, I will certainly return. More

Service Advisor was great! Nicholas Mucha was very attentive and a pleasure to deal with- I cannot say enough about Fucillo's service department. Have never had a bad experien Nicholas Mucha was very attentive and a pleasure to deal with- I cannot say enough about Fucillo's service department. Have never had a bad experience here More

Had a wonderful experience. Everyone there was so helpful. Starting right with my service advisor Samantha Purner. She got me all signed in and before I knew it my truck was be s Everyone there was so helpful. Starting right with my service advisor Samantha Purner. She got me all signed in and before I knew it my truck was be serviced. More

Easy to deal with The salesman was accommodating and knowledgeable the only thing I didn’t like was that we were handed an I pad to review the functions of the car any The salesman was accommodating and knowledgeable the only thing I didn’t like was that we were handed an I pad to review the functions of the car any other new cars I’ve bought the salesman goes over the features while sitting in the car the other thing was we got there at 10 and left at 345.. way to long of a day we didn’t eat all day, I think if it’s going to take that long you should tell the customer to go have lunch and come back and also while waiting for the paper work the salesman could take that time to review the features, other then that it was a good experience More

Brakes and rotors The Fuccillo Nissan service department in Latham New York was informative regarding my brakes and rotors Nick had a good presence about him and was fr The Fuccillo Nissan service department in Latham New York was informative regarding my brakes and rotors Nick had a good presence about him and was friendly More