Wally's Nissan of Latham

Polite and pleasant service people, nice client waiting area. I appreciate the full explanation of services done and their costs, and the car always looks like new afterwards. The entire service area is al area. I appreciate the full explanation of services done and their costs, and the car always looks like new afterwards. The entire service area is always very clean. More

Good service and good waiting time and nice waiting room perform service as needed on time. perform service as needed on time. More

The service manager is a woman of her work . she is honest and dedicated to the customers. She treats people with respect and dignity. She shows all customers that she truly cares. she is honest and dedicated to the customers. She treats people with respect and dignity. She shows all customers that she truly cares. More

Salesman was nice but pushy, promised to call and check on my satisfaction with the car in a few days, it’s been 3 weeks and never heard from him again. Rear window shade stopped working day after purchase on my satisfaction with the car in a few days, it’s been 3 weeks and never heard from him again. Rear window shade stopped working day after purchase, waited 10 days for appointment with service to fix only to be told 45 minutes after dropping off the car that can’t be done that day because master engineer not available. Service asked me to return 2 days later, gave me a very basic rental and said repair would take all day. Thirty minutes after leaving service manager calls to say three people called in sick and won’t be working on my new car until possibly the next day. I returned rental and picked up my car, service manager asked if I would reschedule for the next week. I declined and told her to call me when they are ready to fix. I haven’t heard from them since but received a zero dollar invoice via email for the issue that I assume they are submitting to Nissan for reimbursement although they have done nothing and shade is still inoperable on a brand new Maxima Platinum! Worst service ever!!!! More

Disappointed that the dealer could neither find nor fix the problem. That’s why I took it to the dealership. For regular maintenance they always do a good job. the problem. That’s why I took it to the dealership. For regular maintenance they always do a good job. More

They have great service. They usually stick within their time limits on service appointments. Staff is friendly and accommodating They usually stick within their time limits on service appointments. Staff is friendly and accommodating More

This is my 4th rogue from this dealership. The salespersons are Always friendly nice & accommodating. The salespersons are Always friendly nice & accommodating. More

Samantha, addressed and took care of the issue while I waited. She made sure parts were warranty covered. waited. She made sure parts were warranty covered. More

I really like the fact that this dealership isn’t selling cars that they don’t have. cars that they don’t have. More

First visit for a recall on a 2017 Altima. No problem whatsoever. Fixed in an hour as promised. No problem whatsoever. Fixed in an hour as promised. More