Walnut Creek Cadillac

Needs improvement All of the staff were very friendly, polite and helpful. My 2017 XT 5 has had problems for at least the past two years. It had been towed a couple of All of the staff were very friendly, polite and helpful. My 2017 XT 5 has had problems for at least the past two years. It had been towed a couple of times to Stead. Nothing was ever identified as a culprit of my car needing three batteries in three years. There were many other symptoms which I feel were warning signs. The service department just identified the battery was dead, gave me a new battery and that will fix the problem. It didn’t fix the problem. I know service worked hard to try to identify the problem and they were very nice to us. My problem surely wasn’t the first time they’d seen it. And if it was they needed to talk to someone higher up in service. Further research should have been done to get my car fixed. I felt there was an issue with the computers in the car. Something was draining my battery. I feel Cadillac didn’t want to get into the possibility that the computers in the car may have been the problem. It would cost a. lot of money to fix and no one from Cadillac wanted to go there. Because my car “died” three times I became concerned about driving it. Luckily, I was home the first and second time it happened. Being out somewhere at night, alone and to have a dead battery was a huge concern. So, I feel I was forced to buy a new car. I would not have been in the market for a new car and I am not happy about having to fork out $27,000. I think Cadillac should stand behind their products and get to the bottom of the issues. This is the 4th Cadillac in our household. I feel we have very been loyal to Cadillac. I like my new car very much but I think I took the hit when Cadillac should have searched deeper to find the problem and fixed it. I would like to hear back from someone that is above Melissa ( we have already talked about this issue) to discuss this issue and I would like Cadillac to make it right for me, the customer. Thanks More

Very professional, courteous. Didn’t have to wait a long period of time. Very satisfied with the service. I would refer anybody I know to you. Thank you so much. period of time. Very satisfied with the service. I would refer anybody I know to you. Thank you so much. More

Great sales rep I had the greatest sales rep, Jim Baas and the easiest buying experience I have ever had. Very impressed with this dealership and their employees. I had the greatest sales rep, Jim Baas and the easiest buying experience I have ever had. Very impressed with this dealership and their employees. More

Service dept!! They do the work right the first time and have great coupon discounts for work being performed. Very honest with work being done.Dave is very professi They do the work right the first time and have great coupon discounts for work being performed. Very honest with work being done.Dave is very professional and represents Cadillac well. More

Big Decision It was a big decision for us to move up to Cadillac, but Stead Cadillac made the decision much easier. Friendly staff and prompt service made the tra It was a big decision for us to move up to Cadillac, but Stead Cadillac made the decision much easier. Friendly staff and prompt service made the transition easy. More

New Car Purchase Great group of professional people. Eager to help me in my pursuit in buying a new car. Particularly Kiel who I believe I caught off guard when I wal Great group of professional people. Eager to help me in my pursuit in buying a new car. Particularly Kiel who I believe I caught off guard when I walked in and told him exactly what car I was looking at. He handled it in great stride and because of him and his no pressure but eager to help attitude sold me on this car. More

great experience Great experience trading in SRX for a 2019 XT5. Aric was very responsive via email and text when I was first interested in getting a new car. The ca Great experience trading in SRX for a 2019 XT5. Aric was very responsive via email and text when I was first interested in getting a new car. The car was ready when I arrived the next day for a test drive, and by that afternoon I was driving away in my new car. Would highly recommend Aric and Michael Stead Cadillac. More

Very Professional Very professional and efficient organization. They told me how everything was going to happen, kept me informed and finished the job on time and perf Very professional and efficient organization. They told me how everything was going to happen, kept me informed and finished the job on time and perfect More

Jeremy provided more than routine service I took my leased XT5 in for routine maintenance, and brought a couple of minor issues to Jeremy's attention. He informed me there was also a new reca I took my leased XT5 in for routine maintenance, and brought a couple of minor issues to Jeremy's attention. He informed me there was also a new recall for engine computer upgrade. All of this was performed as quickly as could be expected while I waited. It was a rainy day, but at my request they also washed and cleaned the car, which had just been through a messy trip. Jeremy kept me informed by text as maintenance progressed. I don't know what the upgrade was, but the car drives better than ever. More

Joe in service was very good. I was into device dept. tree times in ten days with various problems and he tried to get problems solved as quickly as possible which I appreciated. tree times in ten days with various problems and he tried to get problems solved as quickly as possible which I appreciated. More