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Walnut Creek Chrysler Jeep Dodge Ram

Walnut Creek, CA

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2 Reviews

2404 North Main Street

Walnut Creek, CA

94596

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July 17, 2019

"Best Sales Experience Ever! Ask for Billy"

- Ryan

Thank you Billy! Truly exceptional service and a great person. Listened to what we wanted, asked questions to help us make decisions, did an excellent job finding the color combo we wanted after he showed us multiple van exterior and interior combos in stock. He really cared about our experience and getting the vehicle we wanted. David also assisted us and was polite and helpful. Alberto was very nice and brought clarity to the financing, charges and additional purchase options we could choose and did including the extended warranty (opted for since new vehicles have tons of computer components and buttons that can fail and cost big bucks to repair, divided out over the length, was only a couple hundred bucks additional each year), gap insurance and Zurich protection. Very impressed and happy with our experience and purchase. Looking forward to returning for services visits and to buy our next Ram truck there. Side note, I had viewed other dealers websites and even called them but chose to come to Walnut Creek CJDR when I spoke to my uncle about our interest in getting a Pacifica Hybrid. He has known multiple people there for decades and highly recommended them and their professionalism. It is rare to find people who have worked at the same dealership for 15, 20 years and that is true here because they are great people and a great dealership who care about the customer.

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Recommend Dealer
Yes
Employees Worked With
Billy, David, Alberto
October 05, 2015

"Good, professional service department."

- Angry Ram Owner

OK, RAM and other MOPAR fans, maybe there's a dealer service that doesn't totally suck. After a disastrous visit to Stoneridge CJDR for an annual service on my RAM 2500 diesel, I needed someone to undo, redo and fix the mess that Stoneridge made. Who can screw up an oil change? Stoneridge unfortunately. Went to Walnut Creek CJDR http://www.walnutcreekcjdr.com today. They're part of the Michael Stead group and wife has been happily using Stead Porsche service for the past 15 years. Walnut Creek CJDR fixed everything that Stoneridge had f*cked up. Everyone I worked with was professional and courteous, and the back lot, shop and offices were all neat and orderly. Plus they washed my truck, and it was even ready when they said it would be! OK, it's an "n" of 1, but I'll go back for my next service. ...and for those who have suffered at Stoneridge, Walnut Creek CJDR service department answers their phone!

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Recommend Dealer
Yes
Employees Worked With
Jose
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