Walnut Creek Ford

I live in Danville and have always tried to patronize local East Bay businesses whenever possible. With Walnut Creek Ford, I'm now 0 for 5 and have given up. It started back in 2019 when I tried to buy a local East Bay businesses whenever possible. With Walnut Creek Ford, I'm now 0 for 5 and have given up. It started back in 2019 when I tried to buy a Ford Raptor from them and they gave me a humiliating quote, higher than any other dealer in the Bay Area by a significant margin. When I asked them about the price they said take it or leave it. I eventually bought the truck for MSRP from another dealer on the Peninsula. Fast forward to 2021 when I tried to lease a new Lincoln Navigator for my wife. Again, highest quote of any Bay Area dealer. I actually told them about my Raptor buying experience and explained that I'm a local and I buy 2 new cars every 3 years and I really wanted to establish a more strategic relationship. The sales team could have cared less so I went down the street and leased my 5th Escalade. So, I figured I'd give them another chance on my first scheduled Raptor service and made an appointment, mid-day on a Tuesday, for a simple oil change. Three hours later I finally got my truck back after they told me it would be about 45 minutes. I ended up missing a couple of important work meetings and was pretty frustrated. I filled out the customer satisfaction survey, expressing my disappointment, and a service manager did follow up with me and asked me to give their service department another chance and she asked if there was anything else they could do to earn my business. I said I would give service another chance and said I would like to buy a Raptor R when they are released. I ended up getting a call from a sales manager who explained to me how hard it was going to be to get a Raptor R, etc., etc. I think I got a call from the sales prevention team, not the actual sales team. I explained that this was the third car that I'd tried to buy from them in 2 years and they could have cared less. So, again I called around, and I'm now awaiting delivery of my Raptor R sometime next year. Sale #3 lost by Walnut Creek Ford to a competitor on another high margin vehicle. I'm sure it will be worth the wait for the Raptor R and I am grateful to the dealer who was willing to help me get this rare truck. Fast forward to today when I had an appointment to get an oil change while out running errands. I arrived at the dealership 20 minutes early for my appointment and was told it would be 3 hours to change my oil. The dealership takes appointments for oil changes in 15-minute increments. Why do this if you are going to make me wait for nearly 1/2 a day for something as simple as an oil change? I walked out, frustrated again, and got right in at my Big O Tire in Danville. Car dealers have short memories. They've been fat, dumb, and happy and not had to work for business the last several years and don't realize that we are likely heading into another 2007/2008 type recession. Consumers have long memories and won't patronize businesses like Walnut Creek Ford as the power shifts back to the buyer. I'm sure the dealership will post a comment about supply chain issues, labor costs / issues etc. but quite frankly consumers are sick of those excuses. More

Fantastic people! They are customer service focused and no-pressure sales. I had a very small but difficult issue with my Mach-e and they stayed on the issue until it They are customer service focused and no-pressure sales. I had a very small but difficult issue with my Mach-e and they stayed on the issue until it was fixed. What I found to be fantastic about the dealership is that they just didn't unload a "parts cannon" on the car, but got a technician in from corporate to troubleshoot the module that failed so that in the future, they could quickly solve the problem for the next customer. I'm and engineer, and that shows integrity! Yes, I purchased a second car from them! Oh, and they were the only dealership that isn't marking up the Lightning and the Mach-E. More

They never contacted me, I had to stop by the dealer and check to see if the vehicle had been sold, which it had. check to see if the vehicle had been sold, which it had. More

The service department is second to none at Walnut Creek Ford. They will bend over backwards to meet your needs. If you're looking for the best Ford service department in the area, look no further. Ford. They will bend over backwards to meet your needs. If you're looking for the best Ford service department in the area, look no further. More

This is a review of Roy, a service advisor at this Ford dealership. He went beyond the call of duty to take care of a minor problem with my daughter's car. Kudos! Thank you Roy! dealership. He went beyond the call of duty to take care of a minor problem with my daughter's car. Kudos! Thank you Roy! More

bait and switch dealer please go to a reputable ford dealer instead of walnut creek ford . they do a bait and switch and are untrustworthy . I recommend any other ford deale please go to a reputable ford dealer instead of walnut creek ford . they do a bait and switch and are untrustworthy . I recommend any other ford dealer. More

Killer bake job My friends uncle drives a 1997 E-350 Van and went to Walnut Creek Ford because the brakes did not seem right. First visit the replaced front pads, rot My friends uncle drives a 1997 E-350 Van and went to Walnut Creek Ford because the brakes did not seem right. First visit the replaced front pads, rotors, rear shoes, rear drums and left axel seal. He took it back 3 months later saying they still did not feel right. They replaced front pads, front rotors and calipers all at his cost again and told him they are fine. This man is in his mid eighties. Brought it to me to check his a/c via his nephew and without much inspecting found his brake booster vacuum hole laying in the belts 50 percent rubbed through. Fix his a/c and he asked me if I could look at his brakes since the dealer said they were good but he felt different. Brought it back in less than a week and front brake dust covers siliconed on, why? Brake fluid to front brakes dark brown, why he had calipers replaced? Bleed front brakes and checked the rear. took drums off and hardware fell out of both sides. At this point went to talk to Tim Lautz at Walnut Creek Ford. He had no answer for charging him 2 times in 3 months for front brakes and no answer for why no one checked the rear brakes they just replaced to find they were falling apart. Tim offered to get the rear brake hardware and would make it right with Bruce. Next day get a call Ti wants to know what size is the rear brake shoes? They put them on there. They don't know what parts they put in? I get the size and think they are ordering factory parts, NOT. They got the parts from O'Rileys, yes a Ford Dealer and still got the wrong ones. When I brought them back I asked Tim what he was going to do for Bruce already knowing what Bruce told me. Tim was going to comp him and alignment. That's too funny they had on one of those 2 repairs charged Bruce for 2 outer tie rods and a alignment that is wiping out his front tires. I said to Bruce so what are you doing about charging him twice and fixing his rear brakes and Tim lost his temper ad I did then and told me to leave. This is how we treat out elderly at Walnut Creek Ford. I wad in the dealer service departments for 35 years and never treated a guest like that. Dishonest at best. More

My main livelihood is my truck. I am a pro electrician. I took the truck in for: maintenance, fluids check, oil change, check plugs, check transmission fluid and differential fluid, etc. The tech ch I took the truck in for: maintenance, fluids check, oil change, check plugs, check transmission fluid and differential fluid, etc. The tech changed the plugs without my ok as they were/had been changed about 9 months earlier. I asked for a spot check of them, as the truck was not starting immediately in the am, In so doing, the tech broke a coil I had changed a few months earlier, all ten were changed as it's a v10 super duty truck. They also did not have an available lift to do my other work, even though I arranged for the work a week ahead of time! This caused the cylinders to misfire, as I discovered as I pulled away. Quick U turn, and Carlos found the broken coil and crazy glued it as a temp solution. The check engine light was now on, showing a bad throttle valve sensor, which was not on when I brought the truck in! But Carlos did not check the wiring harness then and there, even though I told him the ev sensor, and ev throttle cable were all fine until I brought my truck into their shop! SO: When I got on the freeway the truck would go over 45 mph, and would not accelerate, tranny high revved, and would only shift tranny when I backed off the gas completely, and the tranny only punched it at super high revs, very hard, ripping itself up, but would not accelerate at all, so I was stuck, esp. going uphill on the freeway, at slow speeds, and the tranny ripping itself apart over and over imo. Carlos did not check the wiring harness clip, which the first tech loosened during spark plug change and caused the code to come up! So it took three weeks of dangerous driving, on the freeway, before it was checked/fixed, but it was extremely dangerous and stressful for me, and I lost work/time on the job, for entire the day bringing it back, and for days I could not drive the truck on freeway! Cost me at least $4-7k in lost work. They also at first would not return emails, phone calls, and could not get them to acknowledge me. IN return, the sales manager offered to make a minor repair on my steering column, "If you buy the materials,", he said. They also topped off my ac freon, and the truck ac will not work at all, unless the truck is down hill! So: hurt me, my truck, and my business, and refused to pay for it, or fix the now injured tranny. More

Roger done an exceptional job in helping me out. Brought my GT500 into Walnut Creek Ford, first time using this dealership and had to drive about 20 miles out to their location. Worked with Roger an Brought my GT500 into Walnut Creek Ford, first time using this dealership and had to drive about 20 miles out to their location. Worked with Roger and he expedited my service and got it resolved so fast. I didn't purchase my car from this dealership but I will most definitely be using their service department in the future; driving 20 miles is well worth their great customer service, besides doesn't take long in that car:) Thanks for an exceptional job done!!! More

New Red Car! My wife wanted her next car to be red rather than boring white like the old one. When we arrived at Walnut Creek Ford, the sales person, Nick Palacio My wife wanted her next car to be red rather than boring white like the old one. When we arrived at Walnut Creek Ford, the sales person, Nick Palacios, asked what kind of vehicle we might be interested in, and we said, "A red one." He said, "Well, I believe we have some of those." In fairly short order, we leased a red Ford C-Max Cynergi plug-in hybrid at a fair negotiated price. Then, when we worked with the finance guy, Pat Nealon, he sweetened the deal with a free coating/detail. We especially appreciated the clear information from Nick and Pat on the trade-offs of leasing, financing, or purchasing. We had never leased a vehicle before, but this situation, with developing technology and excellent incentives, seemed to favor leasing. No pressure, no tricks, just friendly answers. When we took the car to the service department a week or so later to have the coating done, the car was ready when promised and was glowingly clean and shiny. I've bought many new cars before, but this experience rates up at the top. More