Walser Buick GMC Roseville - Service Center

Great service advisor (Matt) very good work, done in a very short time. The price was 2 times higher than other GM dealers, especially on the labor very short time. The price was 2 times higher than other GM dealers, especially on the labor More

Brought my car in twice and it's still not fixed, they said they were ordering me the part but that was weeks ago and I've not heard anything. said they were ordering me the part but that was weeks ago and I've not heard anything. More

Professional. Easy to communicate with Like Walser. I do not appreciate being hounded for a survey! Easy to communicate with Like Walser. I do not appreciate being hounded for a survey! More

5 Great people. Awesome service. Very attentive, reliable, understanding and proactive. I would easily recommend. Awesome service. Very attentive, reliable, understanding and proactive. I would easily recommend. More

Poor communication, no customer service standards, feel Like they don’t care about the customer. It has been 3 weeks without my SUV and they won’t return calls and I have to call to get updates. Wi feel Like they don’t care about the customer. It has been 3 weeks without my SUV and they won’t return calls and I have to call to get updates. Wife called and the service advisor hung up on my wife and when she called back he said he had to move cars and that is why he hung up, I’m a paying customer and I would think they would like to make the customer happy but I guess not. I will not be buying or servicing any vehicles at this dealership. You will get the runaround and not a straight answer from the advisors. The SUV is still at the service shop with no updates it’s unacceptable. I do understand that stuff happen with delays but at least call with daily or bi-daily updates. More

I am still very disappointed with the quality of the rustproofing. After the initial application, I brought it in. The service rep said “not my problem.” Noah came out and looked at it and said he woul rustproofing. After the initial application, I brought it in. The service rep said “not my problem.” Noah came out and looked at it and said he would contact L&H and get back to me. Then I had to take pictures and I should bring it back to them. I told him he needs to address this with your subcontractor. It’s your name ultimately on this work. When it was returned after a second application, it looked the same. My areas of concern in the wheel wells and rocker panels did not look any different. Steve was defending L&H’s workmanship and recommending I bring it back myself. I showed him the before and after pictures, and he still stood behind L&H. I’m still not satisfied. Tim Carney More

Great service, friendly staffing, I had a little bit of a wait but overall great job a wait but overall great job More

Friendly, efficient and quality work. The dealership is clean and all staff is welcoming. Work is done quickly and price is always acceptable. The dealership is clean and all staff is welcoming. Work is done quickly and price is always acceptable. More

My overall experience was terrible. I was without my vehicle for 40 days. The customer service and communication from my services person Taylor was non existent. After being told it wou I was without my vehicle for 40 days. The customer service and communication from my services person Taylor was non existent. After being told it would be fixed in 5-6 days, I was told the part was delayed and there was no timeline or date given. I was then told I could contact GM myself as if this was now my problem and Walser whom I purchased the truck from no longer was involved in any way. I understand that the dealer is in control of only so much in this situation but what they were in control of, they failed miserably. No communication, no effort on be half of their customer and no empathy for their customer who was without a truck for 40 days. I won’t be doing business or recommending them in the future. More

Excellent service. We've been going to them for years and never had a complaint. They do what they promise on time and usually less than quoted estimated cost. I lik We've been going to them for years and never had a complaint. They do what they promise on time and usually less than quoted estimated cost. I like the easy in, easy out process. Wait room is comfortable with more amenities then I would use. I like the virtual inspection of the vehicle. It's just like you're standing there! More