Steve Tuschen

Walser Buick GMC Roseville responded

We’re delighted to hear that purchasing your new GMC Terrain was a smooth experience. Thank you for trusting our staff to guide you through every step of the process. Walser Buick GMC Roseville Team

Walser Buick GMC Roseville responded

Thank you for the five-star rating. It’s wonderful to hear our team kept you updated and that you enjoyed the waiting area and popcorn. We’re glad we could provide friendly service for your Buick Encore GX. Walser Buick GMC Roseville Team

Walser Buick GMC Roseville responded

Thank you for highlighting the service on your GMC 3500. Steve and our team are pleased the oil change packages offered good value and that our pricing felt reasonable. We appreciate your recommendation and look forward to assisting with your future maintenance. Walser Buick GMC Roseville Team

Walser Buick GMC Roseville responded

Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your vehicle was handed over with greasy floor mats and pedals, and we completely understand your frustration regarding the ongoing leak on your garage floor. This certainly does not reflect our standards for vehicle preparation or guest care. While we are glad our sister store in Brooklyn Park attempted to clear up the residue underneath, it is clear that the root cause of the leak has not been resolved. Your safety and peace of mind are our top priorities, and we want to make this right for you immediately. Our Service Manager would like to personally coordinate bringing your vehicle into our Roseville location to perform a definitive inspection, identify the exact source near the front driver's tire, and ensure the interior is properly detailed. Please contact us Mike Trok directly at 952-467-4976 so we can fast-track this for you.

Walser Buick GMC Roseville responded

We love hearing this! Thank you for sharing your experience with us. Our goal is always to provide a friendly, knowledgeable, and pressure-free environment, so it’s wonderful to know we hit the mark for you. We appreciate your business and look forward to taking care of you for years to come!

Walser Buick GMC Roseville responded

Thank you for sharing your feedback. We’re sorry to hear that you felt rushed during the delivery of your new vehicle and that our pricing didn't meet your expectations. We always want our guests to feel confident and fully informed about their investment. We would love the chance to make this right. Our team is happy to schedule a dedicated one-on-one session to go over any feature of your new vehicle and answer any questions you have. Please reach out to us at 651-604-17000 so we can set that up for you. We value your business and hope to provide a better experience moving forward.

Walser Buick GMC Roseville responded

Steve and our team are pleased that taking your Buick in for maintenance has been a positive experience. We’re happy our customer service stood out. Thank you for sharing your feedback. Walser Buick GMC Roseville Team

Walser Buick GMC Roseville responded

Thank you so much for the 5-star review! We’re thrilled to hear you enjoyed our facility and that our team’s knowledge made your experience smooth. We know how much of a hassle DMV trips can be, so we love being able to provide your license plates right on the spot. Enjoy your new ride!

Walser Buick GMC Roseville responded

Thank you so much for the 5-star shout-out! We take a lot of pride in having the best techs in the industry, and it’s awesome to hear that their professionalism and expertise made an impression on you. We truly appreciate the recommendation and look forward to taking care of you and your vehicle next time!

Walser Buick GMC Roseville responded

We sincerely appreciate you taking the time to speak with our General Manager, Steve Tuschen, regarding this serious matter. As Steve mentioned during your conversation, we are currently conducting a thorough internal review to investigate your concerns. We take the security of our guests' property very seriously and appreciate your patience while we complete this process. If you have any further questions in the meantime, please feel free to reach back out to Steve directly at 952-467-8633.