Walser Buick GMC Roseville - Service Center

Need better customer service like other dealerships. Come for a oil change and that all you get with a online video. No service person on how the truck was and would need this and that. Just the usual m Come for a oil change and that all you get with a online video. No service person on how the truck was and would need this and that. Just the usual maintenance that on the sheet. More

Reliable. Trust them whether leasing or purchasing a car and follow up servicing. Long time customer because of reliability. Trust them whether leasing or purchasing a car and follow up servicing. Long time customer because of reliability. More

The service advisor was very professional and knowledgeable with work on my vehicle done on time. knowledgeable with work on my vehicle done on time. More

Excellent service great job with my install friendly Service advisors and fast. good communication Thank you Service advisors and fast. good communication Thank you More

Great customer service. The dealership listen and explained each services until I understood. My experience was exceptional. The dealership listen and explained each services until I understood. My experience was exceptional. More

Matt Leonard does an excellent job handling my work requests and keeping me informed of what’s happening. requests and keeping me informed of what’s happening. More

I like that your mechanics record the walk around service on each item. Great job on each item. Great job More

I made my appointment for an oil change as I have oil change for life when I purchased my vehicle. My service writer checked my tread wear to check if I needed a tire rotation. This was very courteous. I change for life when I purchased my vehicle. My service writer checked my tread wear to check if I needed a tire rotation. This was very courteous. I felt taken care of professionally. More

Poor customer service and lack of attentiveness to the issue at hand. Technician did not return call nor provide an update on the vehicle upon pick up. issue at hand. Technician did not return call nor provide an update on the vehicle upon pick up. More

I have been a customer at this particudealersgip for about 5 years. I recently bought a new car from them as well in July of 2024. Within a few weeks we started to hear some noises coming from the back about 5 years. I recently bought a new car from them as well in July of 2024. Within a few weeks we started to hear some noises coming from the back tire and the car would perk when going from reverse to drive. We took the car in for repair and it was downhill from there. The first time we took it in, we sat for about 4 hours. We were told the problem and told to come back for the actual repair, as they did not have the part. We came back a week later, the part was installed and the jerking was repaired, but the noise from the tire was still there. We brought it back and they kept our car overnight, with no option for a rental. When we went to pick it back up, there was an extra 440 miles put on the odometer. The manager said it was a "FAT FINGER" error and that someone must have typed the numbers in incorrectly....coincidently we had a 3000 mile warranty, and this mistake took us to 2890 miles...give or take. It doesn't end there, a couple of days later we heard the noise again. We took it back and they said there was a plate by the rotor that had to be bent, to access the part...we will just bend it back. It did not work. I took it in one final time, and said forget it,....if I hear it again, I will jump out the car and video it for you. Needless to say I am no longer driving 20 minutes out of my way to get to this dealer. I have found a new dealer and it's approximately 6 minutes from my house. Too bad they couldn't take responsibility....oh yeah the charged me $400, even though my warranty said $200...they did refund that once I made a stink... More