Walser Buick GMC Roseville - Service Center

When I purchased my vehicle from Walsar, the sales manager sold me a “in-house” warranty , so he claimed and said that all my service needed to be done at the Walsar locations to keep my warranty vali manager sold me a “in-house” warranty , so he claimed and said that all my service needed to be done at the Walsar locations to keep my warranty valid and that if there are any covered mechanical issues it is taken care of immediately. Needless to say I needed to use my warranty and then I was informed it isn’t “in-house” and that I need all these approvals from the warranty company that is completely separate from Walsar. The service manager reached out to me after I left a negative review and then when I returned his call for several days and no response. My car needed up taking 1 week for repairs. Thank goodness I was still able to drive it or I would have been in a situation. My review is cumulative and does consider past experiences with the service dept at both the Roseville and Bloomington locations. I in fact can use my warranty any any dealership. I feel like this was a ploy to make me think I had to take it to Walsar and I did. Bought tires and have been having all repairs and services done at Walsar. I am still upset that I was lied to and the high pressure experience. I will not be purchasing my next vehicle from Walsar. My family and I have purchased 5 vehicles from them in the past and the concerns continue. Also, sometimes I am stuck at the dealership for 6 hours or more for even a simple oil change. I’ve burned up so much of my PTO just sitting waiting for my car. Plus, I get the so called complimentary car wash about half the time, even when paying too dollar for service. More

Service was on time and well done! Only issue was that it was very expensive! Only issue was that it was very expensive! More

Steven Furst gave me the best service I have ever received at Walser. He gave me very advice on the service I needed for my Buick Enclave. received at Walser. He gave me very advice on the service I needed for my Buick Enclave. More

Staff was friiendly. Appt wait was reasonable. Staff was knowledgeable and did not pressure to do recommendations right then and there. Appt wait was reasonable. Staff was knowledgeable and did not pressure to do recommendations right then and there. More

Quick to resolve an issue that was the fault of the sales team! Very nice and great communication. team! Very nice and great communication. More

Adam El Damir provided excellent service as primary point of sale. The back office administration has been very poor. Almost 2 months since purchase and still no license plates. of sale. The back office administration has been very poor. Almost 2 months since purchase and still no license plates. More

Great and timely. Got back to me when needed and finished my truck very quickly Got back to me when needed and finished my truck very quickly More

Everyone is very helpful it was not a long wait I enjoy taking my car there it was also washed which I really liked! taking my car there it was also washed which I really liked! More

Don’t like making an appointment with a machine very impersonal!! Did a good job on the car wash. impersonal!! Did a good job on the car wash. More

They greeted me immediately. He was Thorough with needs for my car. Glad to have it washed. He was Thorough with needs for my car. Glad to have it washed. More