Walser Buick GMC Roseville - Service Center

Samantha at Walser took my car in without an appointment and put me in a loaner. I could tell she was genuinely interested in finding the problem and wanting to take care of it. and put me in a loaner. I could tell she was genuinely interested in finding the problem and wanting to take care of it. More

Very helpful and courteous. Sam was great and really like the customer service. Made sure I had Lyft rides to and from. Give her a raise. Sam was great and really like the customer service. Made sure I had Lyft rides to and from. Give her a raise. More

Clean and staff are very professional and appointments are timely and you are always kept updated are timely and you are always kept updated More

Quick and friendly service, detailed video. Everything went well and took as long as expected. Everything went well and took as long as expected. More

I liked the way the service dept handled the insurance company. Service people were helpful and pleasant. company. Service people were helpful and pleasant. More

Work was professional and staff caring. They took the time to answer questions about programming. I used their courtesy service to leave during the appointment. That was timely and very cou They took the time to answer questions about programming. I used their courtesy service to leave during the appointment. That was timely and very courteous as well. I also appreciated that the car was washed before I left. More

Great dealership, very polite professional. I really like the thoroughness with the video they send you I would definitely recommend a friend or family. I really like the thoroughness with the video they send you I would definitely recommend a friend or family. More

They all treated me very well. The kept me informed and did a video walk through. The kept me informed and did a video walk through. More

Very easy to work with. Listened to my concerns and addressed them quickly. Will definitely recommend this dealership. Listened to my concerns and addressed them quickly. Will definitely recommend this dealership. More

I went in for an oil change. The service was good until I sat for an hour and a half without hearing anything. I went to ask what the delay was, because I received the update vid The service was good until I sat for an hour and a half without hearing anything. I went to ask what the delay was, because I received the update video saying my truck would be done shortly 45 minutes earlier. The worker at the desk went to check and came back out to tell me there had been a problem with my truck. Apparently someone backed it into something. The rear light was broken and the rear panel was scratched and dented. They had already replaced some part without talking to me. The “manager” on duty was the sales manager. He acted like it was no big deal. More