Walser Burnsville Mazda

Work was completed as promised. Service was very easy to work with. Comfortable waiting lounge! Service was very easy to work with. Comfortable waiting lounge! More

Professional, courteous, and helpful. I brought my vehicle in for routine service, and Nick and the team went above and beyond to fix everything that was needed. I brought my vehicle in for routine service, and Nick and the team went above and beyond to fix everything that was needed. More

Prompt checking me in at my appointed time. Nick listened to my concerns/questions and provided excellent suggestions/advise. Nick listened to my concerns/questions and provided excellent suggestions/advise. More

Prompt service the minute I drive in service was done sooner than expected Work was explained clearly sooner than expected Work was explained clearly More

Very good Kept me informed about my car and explained everything to me. He was very helpful everything to me. He was very helpful More

Fast It was good service and they got me in and out fast. Cleaned my car on top of the oil change. Cleaned my car on top of the oil change. More

Walser Mazda has been good to us since we bought our beautiful car. Nick and the service crew at Burnsville Walser Masda have the best care Anywhere! beautiful car. Nick and the service crew at Burnsville Walser Masda have the best care Anywhere! More

It was fine. Need to do better on price. Prices are too high Negotiate more Need to do better on price. Prices are too high Negotiate more More

Professional and the work was finished early n/a I liked the visit, but I don't have more to say the visit, but I don't have more to say More

Bilal was unclear in his explanations and made several empty promises. Said he would check for a 2nd key for a vehicle while we were out testing it and check the inventory for another car of the same mode empty promises. Said he would check for a 2nd key for a vehicle while we were out testing it and check the inventory for another car of the same model we wanted to look at. When we arrived back neither had been done. He did check when we got back and said several times the other car we wanted to see was sold so we couldn’t see it. Finally he went to check upstairs and came back with a file for the vehicle because it was not sold. Without urging him to take a closer look I may not have even seen the car I ended up buying the next day. We came back the next day to finalize the purchase and an hour before the appointment I spoke with Bilal who said he would have the car warmed up for a “true” test drive, since the car was still cold when tested the day before. This was not done either because he forgot his promise once again, so the car was running but still cold when we got there. Not to mention he did a poor job detailing the car himself and didn’t fill the gas tank as standard when purchasing a vehicle. Manager corrected these things later which I did appreciate. When finalizing paperwork he took the pen from me and clicked my signatures boxes as he quickly flew through what each thing was. I barely was able to catch an agreement to pay a $2800 service warranty fee that I never agreed to. When I asked what this was Bilal was adamant he had explained it and I agreed to it the day before. Nobody in my group of 4 had any recollection whatsoever of him covering the price of the two add-on coverage options and I certainly ne More