Walser Burnsville Mazda

Joshua Zuverink was our sales men. He was outstanding and was a joy to work with. He was outstanding and was a joy to work with. More

I purchased a used 2018 Mazda from this dealer in May 21 and literally on the drive home engine lights started flashing. I had to drive it back and they replaced a sensor and sent me on my way. A few month and literally on the drive home engine lights started flashing. I had to drive it back and they replaced a sensor and sent me on my way. A few months pass (limited warranty expires) and cold temps start coming as well. The car wont start and needs to be jumped every time I drive it. I only put slightly over 1000 miles on this vehicle 50 of which were to bring it back to be serviced! But since the mileage and 3 month period of the warranty are over the dealer wont do anything for me. Also, one of the plastic pieces on the back bumper was promised at the time of sale to be delivered at a later date and I have yet to see it. I will not be doing any further business with this dealer and urge you to reconsider as well. More

Today I leased a cx-5 Grand Touring with the help of Jack Michaelson. Jack was very patient, extremely helpful, and had a very positive attitude which made me even more excited about my new car! He took lots Michaelson. Jack was very patient, extremely helpful, and had a very positive attitude which made me even more excited about my new car! He took lots of time to make sure all my questions were answered and went through every detail of the car with me. I had a great experience today and I would absolutely recommend Jack and Walser Mazda! More

I have traded in my Mazda cx5 4 or 5 times now and I will always go to Walser Mazda! Whether I'm there for test driving, oil changes, or trading in, I have always loved the experience. The customer service, always go to Walser Mazda! Whether I'm there for test driving, oil changes, or trading in, I have always loved the experience. The customer service, the transparency and honesty have kept me coming back and recommending the walser dealerships to all my friends and family! Alex M was especially helpful with my latest trade in. He was very helpful, patient and transparent about every part of the process. More

Misleading salesman. Blatantly and intentionally worded lease details incorrectly for me to find out over the next couple of months I was told told whatever to make a sale. lease details incorrectly for me to find out over the next couple of months I was told told whatever to make a sale. More

I bought a used Mazda 3 from Walser. Within less than a year a transmission issue came up that would require a transmission rebuild costing around $2500. They sold me a lemon. year a transmission issue came up that would require a transmission rebuild costing around $2500. They sold me a lemon. More

GREAT experience! This is the third car we've purchased from Walser Mazda in Burnsville and we are always impressed! Buying a car can be stressful but the staff at Mazd This is the third car we've purchased from Walser Mazda in Burnsville and we are always impressed! Buying a car can be stressful but the staff at Mazda make the experience great! Aldo Garibay was informative and went the extra mile. We are so happy with our new car and we will definitely continue to come back! More

Block Heater Frustration We purchased a 2019 CX5 last summer from Walser Mazda. We are very pleased with the car so far. The sales process went smooth and the sales people w We purchased a 2019 CX5 last summer from Walser Mazda. We are very pleased with the car so far. The sales process went smooth and the sales people were very nice. Regular maintenance visits to the service center have gone well too. So some nice things to say about the dealer. However we had one sour interaction. At the time of purchase I requested a block heater to be installed and was told that Mazda does not install factory block heaters. Why not? We live in one of the coldest states in the nation. All my past vehicles had options for factory block heaters (Subaru Outback and Ford Focus and F-150). I think it's a given for Minnesota customers to have the option of of having factory block heaters installed. I researched online and learned that Mazda indeed does not install factory block heaters in USA Mazda's, but it does so for Canadian Mazdas. I also found sources for Canadian Mazda CX-5 OEM block heaters. It is Mazda part number 0000-88-CX5A-CA and this OEM part is only available from Canadian Mazda Dealers for the cost of 56.10 US Dollars. I called the Walser Mazda service department and asked if I bought and brought the part in myself would they install it. They told me they don’t install aftermarket parts. I tried to explain it was a Canadian OEM Mazda part and not an aftermarket part, but they wouldn’t hear of it. I then spoke with the Service Manager. First he told me they don’t install them because the block heater causes the engine block to warp. I’m fairly certain that is a false explanation. Why would Mazda dealers in Canada install them if they are known to cause engine blocks to warp? And how would they cause engine block warpage? I've been using block heaters for 35+ years and never heard of such a situation. I googled it and found nothing. When I questioned him on that, the service manager brushed it aside and went on to say that the oil viscosity is so thin on the CX5 that block heaters are not really needed. I agree that thiner oil makes for easier winter starting, but keeping your engine block warm in sub-zeroes temperatures is the best solution to reduce engine wear in cold weather not to mention having faster heat in the car on those cold winter mornings MN is well-known for. While I’m frustrated not to be able to have a block heater in our new Mazda CX5 while living in Northern MN, I’m really disappointed that that the service manger gave me a false explanation that block heaters cause Mazda engine blocks to warp, which makes me weary to continue bringing my car there for service. More

Awesome Service I purchased my second CX-9 from Walser Mazda because of the wonderful service I have always received. Mike in service is the epitome of that incredib I purchased my second CX-9 from Walser Mazda because of the wonderful service I have always received. Mike in service is the epitome of that incredible service. He recently worked with my insurance company for two weeks to get my vehicle properly repaired. He was patient and always kept me well informed. He made the whole repair process totally seamless. I couldn’t have had a better experience. This incredible service is what will bring me to Walser next time! More

Bought 4 different cars there never again Single mom and grandma. 2 year old cx5. Was talked into a new one. Pressured. Now have longer and higher car payments. Thought the questions I asked w Single mom and grandma. 2 year old cx5. Was talked into a new one. Pressured. Now have longer and higher car payments. Thought the questions I asked wasn't honest. I feel they were out for them and not me. More