Walser Burnsville Mazda

Easy purchase Staff was friendly and informative. Alex was knowledgeable and easily walked us through the car features and buying process. This dealership is amazin Staff was friendly and informative. Alex was knowledgeable and easily walked us through the car features and buying process. This dealership is amazing -all staff from sales to service. More

Great Experience at Walser Mazda From the moment I arrived (20 mins early, and the service team didn't bat an eyelash) They explained the proposed diagnostic tests, and most likely re From the moment I arrived (20 mins early, and the service team didn't bat an eyelash) They explained the proposed diagnostic tests, and most likely remedy (turning brake rotors to mitigate vibration during braking...due to the rotors having minor warpage) They got me into a clean rental car right away, allowing me to minimize time away from my work. Two weeks later, the car drives great, no more braking issues, and a much more satisfied Mazda 6 owner. Definitely recommend taking your vehicle to Walzer Mazda....class act. More

Hit or miss My previous experience was better than the recent one. All was good until I declined the extended warranty on a CPO car. The sales associate became le My previous experience was better than the recent one. All was good until I declined the extended warranty on a CPO car. The sales associate became less friendly and more impatient after that. I also wish Mazda had either told me that the previous owner had been a smoker or had not covered up the smell during the test drive. It became obvious only after the next day after I bought it. Last, the salesman didn’t know that a CPO car comes with two keys. He only gave me one. When I asked about it, he checked with someone and told me I was right. But there has been no follow up, so I still only have one. I got the sense that since I didn’t buy the warranty, he just wanted to be done with me. I don’t remember his name but he was fairly young and had been there at least several years. More

Good Walser service I brought my Mazda in for quick service; just an oil change and wiper blades. David Nelson was the service advisor and is very good at his job: nice, I brought my Mazda in for quick service; just an oil change and wiper blades. David Nelson was the service advisor and is very good at his job: nice, professional and articulate. I bought my new Mazda here 8 years ago and have had all service done at Walser. All my visits have been good, so I’d highly recommend your sales and service departments. More

I was surprised by the friendliness. I brought my cx-9 in for a recall and to get the air conditioner recharged. Mike said that it was going to take a couple hours. I said that that was f I brought my cx-9 in for a recall and to get the air conditioner recharged. Mike said that it was going to take a couple hours. I said that that was fine because I had brought things to work on. He said that if I wanted just to let him know that he could have a car bring me to go grab lunch. It was a nice extra gesture. More

Oil change I went to change oil and rotate tires. Once again, I have nothing but good to say about the pleasant service rep, the efficiency and the cleanliness I went to change oil and rotate tires. Once again, I have nothing but good to say about the pleasant service rep, the efficiency and the cleanliness of environment. More

Great staff Was interested in a CX-5 and sales person, Austyn, was very, knowledgeable and helpful and we went for a test drive and he explained all features, ve Was interested in a CX-5 and sales person, Austyn, was very, knowledgeable and helpful and we went for a test drive and he explained all features, very well. Getting to a deal, was straightforward and not pushy. More

Quick Recall Fix I brought my car in for two recalls. They had a very nice clean courtesy car all ready for me. I was in and out very quickly. The work was done in an I brought my car in for two recalls. They had a very nice clean courtesy car all ready for me. I was in and out very quickly. The work was done in an hour and a half, 30 minutes sooner than promised. I didn't use the lobby area but it looked very nice with couches, tv, work areas, and beverages. I was pleased with the work and my overall experience. More

Warranty work I took our 2016 Mazda 6 in for the passenger window repair and a couple other things. They were courteous and so happy to give me a loaner vehicle for I took our 2016 Mazda 6 in for the passenger window repair and a couple other things. They were courteous and so happy to give me a loaner vehicle for the weekend. They took extra time and saw there was a recall that needed to be taken care of and did that too. I love Walzer Mazda in Burnsville! I’ve bought vehicles from them and get service there and all of my experiences have been positive. More

Routine maintenance I made my appointment online (very easy). When I arrived, I was immediately greeted, my service representative had the information about my car readil I made my appointment online (very easy). When I arrived, I was immediately greeted, my service representative had the information about my car readily at hand, I was told it would only take 45 minutes, and it actually took less than that. Minor complaint: I asked that the car not be washed, but it was. More