Walser Burnsville Mazda

Another great experience I always have a positive experience at Walser Mazda service department. I was able to schedule an immediate appointment and my Mazda was serviced wit I always have a positive experience at Walser Mazda service department. I was able to schedule an immediate appointment and my Mazda was serviced within an hour. Customer lounge is very comfortable. More

Swift and Responsive I have always experienced Knowledgeable, customer friendly staff more than willing to ho the extra mile. Since buying my vehicle in 2010, sales and s I have always experienced Knowledgeable, customer friendly staff more than willing to ho the extra mile. Since buying my vehicle in 2010, sales and service cots have always been modest and reasonable. More

Reg maintenance check. I got right in at the time I gad scheduled. Very friendly. It was a busy Saturday morning, so it took longer than expected. Those that I worked with w I got right in at the time I gad scheduled. Very friendly. It was a busy Saturday morning, so it took longer than expected. Those that I worked with were helpful, kind and respectful. More

Worth the drive! I was buying a new CX-5 from our local dealership and the price just did not seem competitive. I found Walser through consumer reports. They contacte I was buying a new CX-5 from our local dealership and the price just did not seem competitive. I found Walser through consumer reports. They contacted me with a price $1000 less than my local dealership. I signed all the papers over the phone and off to MSP we went. Once I arrived I was surprised with a price change of $100 in my favor! Picking up the car only took a few minutes. Everything exactly as promised. Great experience. More

oil change tire rotation fix various belts and lights as always love this group. ibteust everyone to do the right thing. Nick Halvorsen is amazing to work with He knows what he's doing and his follow u as always love this group. ibteust everyone to do the right thing. Nick Halvorsen is amazing to work with He knows what he's doing and his follow up is exceptional. More

Long wait for new battery I came in for an oil change, which didn't take long at all. No complaints. My battery tested that I needed to replace. I decided to buy it at Walse I came in for an oil change, which didn't take long at all. No complaints. My battery tested that I needed to replace. I decided to buy it at Walser, and then I waited and waited. I was told repeatedly that it would "just be a few more minutes." Instead I waited I almost left, deciding to buy a battery someplace else. It didn't seem like Walser was in any hurry to take care of this. Again, "just a few more minutes." And I waited some more. Finally, Anna (Parts) went to Chad's desk and got my keys and paperwork so that I could pay and leave. My car was ready to go at that point, but I was still waiting on Chad, I guess.. I asked her to check to see if I could get some sort of credit because of the wait. She checked. answer "no." I hope this note makes its way to the GM. I bought my car at Walser and for the most part I've had good service here, but not this day. I arrived Walser at 2:40 and got in my car to leave at 4:45. I had things to do that day, just as David and Nik had things to do. If not for Anna, I wonder how much longer the wait would have been. Expecting some sort of credit. I don't really like to complain like this, but this was not right. If Bret was still there, I know he would make things right. Alas. More

Brought my Mazda CX-5 in for an oil change and tire rotation I brought my CX-5 in for an oil change and tire rotation. I had a 10AM appointment and I arrived a few minutes before 10. At 10:40AM I was on my way h I brought my CX-5 in for an oil change and tire rotation. I had a 10AM appointment and I arrived a few minutes before 10. At 10:40AM I was on my way home. The oil/filter change and tire rotation were done and the car had been washed. They have a great waiting area with complimentary snacks, coffee, and bottled water. I have been using Walser Mazda for service on my Mazda 3 for over ten years. I plan to have them perform all of the maintenance on my CX-5. Great people to work with. They have earned my trust. More

Great teamwork! Nick was informative, called with updates, added brake work, software update covered by extended warranty, checked out with a different service writer Nick was informative, called with updates, added brake work, software update covered by extended warranty, checked out with a different service writer.so that I didn’t need to wait More

Always awesome service Every time I come in I get excellent service - whether it’s a minor concern of mine or a major one, I’m always tested with respect and an explanation Every time I come in I get excellent service - whether it’s a minor concern of mine or a major one, I’m always tested with respect and an explanation of each step of the service. Thank you for the excellent service! More

Recall service with car wash was completed in a timely manner and I was able to use a loaner Mazda CX-5 in the meantime. Always friendly service. service with car wash was completed in a timely manner and I was able to use a loaner Mazda CX-5 in the meantime. Always friendly service. More