Walser Burnsville Mazda

Long wait for new battery I came in for an oil change, which didn't take long at all. No complaints. My battery tested that I needed to replace. I decided to buy it at Walse I came in for an oil change, which didn't take long at all. No complaints. My battery tested that I needed to replace. I decided to buy it at Walser, and then I waited and waited. I was told repeatedly that it would "just be a few more minutes." Instead I waited I almost left, deciding to buy a battery someplace else. It didn't seem like Walser was in any hurry to take care of this. Again, "just a few more minutes." And I waited some more. Finally, Anna (Parts) went to Chad's desk and got my keys and paperwork so that I could pay and leave. My car was ready to go at that point, but I was still waiting on Chad, I guess.. I asked her to check to see if I could get some sort of credit because of the wait. She checked. answer "no." I hope this note makes its way to the GM. I bought my car at Walser and for the most part I've had good service here, but not this day. I arrived Walser at 2:40 and got in my car to leave at 4:45. I had things to do that day, just as David and Nik had things to do. If not for Anna, I wonder how much longer the wait would have been. Expecting some sort of credit. I don't really like to complain like this, but this was not right. If Bret was still there, I know he would make things right. Alas. More

Brought my Mazda CX-5 in for an oil change and tire rotation I brought my CX-5 in for an oil change and tire rotation. I had a 10AM appointment and I arrived a few minutes before 10. At 10:40AM I was on my way h I brought my CX-5 in for an oil change and tire rotation. I had a 10AM appointment and I arrived a few minutes before 10. At 10:40AM I was on my way home. The oil/filter change and tire rotation were done and the car had been washed. They have a great waiting area with complimentary snacks, coffee, and bottled water. I have been using Walser Mazda for service on my Mazda 3 for over ten years. I plan to have them perform all of the maintenance on my CX-5. Great people to work with. They have earned my trust. More

Recall service with car wash was completed in a timely manner and I was able to use a loaner Mazda CX-5 in the meantime. Always friendly service. service with car wash was completed in a timely manner and I was able to use a loaner Mazda CX-5 in the meantime. Always friendly service. More

Always awesome service Every time I come in I get excellent service - whether it’s a minor concern of mine or a major one, I’m always tested with respect and an explanation Every time I come in I get excellent service - whether it’s a minor concern of mine or a major one, I’m always tested with respect and an explanation of each step of the service. Thank you for the excellent service! More

excellent experience I came in to buy used, but got a better deal on a new car. Alex is great! No pressure, but constant attention to me and the progress of the deal. Su I came in to buy used, but got a better deal on a new car. Alex is great! No pressure, but constant attention to me and the progress of the deal. Superlative service. More

Unsatisfied with cost of service Overcharge for a service (by almost double) in comparison to its competitors which provide the same level of quality work. I would not come in for the Overcharge for a service (by almost double) in comparison to its competitors which provide the same level of quality work. I would not come in for the same service again. More

Great teamwork! Nick was informative, called with updates, added brake work, software update covered by extended warranty, checked out with a different service writer Nick was informative, called with updates, added brake work, software update covered by extended warranty, checked out with a different service writer.so that I didn’t need to wait More

On time service Service advisor very professional. Work done as requested and on time. Potential future service needed was discussed and explained. Advice was appreci Service advisor very professional. Work done as requested and on time. Potential future service needed was discussed and explained. Advice was appreciated. Car was washed and ready to go. Overall excellent experience. More

Fast, Professional & Courteous I took my car in for a factory recall and also told them of a few other various issues with my car that needed attention. David thoroughly explained I took my car in for a factory recall and also told them of a few other various issues with my car that needed attention. David thoroughly explained each step of the repairs, what was needed and if it was necessary. I wasn't pressured into anything as is often the case at the mechanic shop. He listened to my questions and concerns and stayed in communication with me. I was given a loaner car while mine was being repaired and even though things came up with work, and I was unable to return it until a day after the repairs were completed, I wasn't pressured and they said it was fine. Each person I spoke with and met was nice and professional. I will definitely return when my car needs service. More

Made appt for oil change and tire rotation. Always friendly Always friendly staff, work is done promptly, issues are explained to me in terms I can understand but I’m never talked down to. Convenient hours, loc Always friendly staff, work is done promptly, issues are explained to me in terms I can understand but I’m never talked down to. Convenient hours, location and nice waiting area. More