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Walser Burnsville Mazda
Burnsville, MN
2,293 Reviews
At our Mazda dealership near Rosemount, MN, one thing that every customer receives, regardless of what they visit us for, is a quality automotive experience. We believe in providing our guests the kind of efficient, stress-free car shopping or repair they deserve. Walser Mazda employees readily offer our guests beautiful new and used Mazda cars, professional Mazda service and parts, affordable financing and welcoming smiles.
We've got the competitively priced Mazda vehicles you're looking for in our inventory. We sell it all, offering the family-friendly Mazda5 crossover SUV, the fun-to-drive Mazda6 , the sporty Mazda MX-5 Miata and everything in between. Whether you want to buy your car brand-new or pre-owned, you can trust us to get you what you desire. Our Mazda sales professionals know the cars we sell and the benefits they provide like the back of their hands, and our finance team is happy to help you establish a payment plan that fits your budget.
Some of you are looking for service, not sales. Rest assured that we'll grant you what you seek. At Walser Mazda, you'll find a gifted team of Mazda service technicians with a great deal of experience in restoring cars. We can do it all, from simple tune-ups and fluid top-offs to full-blown auto body repairs. Prefer to roll up your sleeves and work on your own vehicle? No problem -- we can point out the car components you need to buy and offer you advice when it's time for you to get to work.
No matter what aspect of the car-ownership experience has brought you to our doorstep, Walser Mazda is here to serve. Visit us today at 14720 Buck Hill Road in Burnsville, MN.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 2,294 reviews
January 31, 2019
Kind and attentive. Knowledgeable and patient. I have used Mazda service for years. I have always been more than pleased with the service and kindness. It is the service that keeps me purchasing I have used Mazda service for years. I have always been more than pleased with the service and kindness. It is the service that keeps me purchasing Mazdas. More
by DIANEMSULLY
Verified CustomerEmployees Worked With
Mike Kitagawa
January 30, 2019
Excellent experience Fantastic experience. Great personnel. Very pleased overall. David was kind and straightforward. Other service representatives have been very knowle Fantastic experience. Great personnel. Very pleased overall. David was kind and straightforward. Other service representatives have been very knowledgeable and nice as well during past visits. More
by KOCHX175
Employees Worked With
David Nelson
January 30, 2019
Wonderful job, Great service , timely done I was in and out in no time. Weather was bad but that didn’t stop the good Services that I receive. Great service , timely done I was in and out in no time. Weather was bad but that didn’t stop the good Services that I receive. More
by IKRAMEY
Employees Worked With
Joshua Zarras
January 29, 2019
Service Center is Great! The service Center is great, they were very pleasant and helpful with my concerns! They called me as soon as the car was ready for pickup and love tha The service Center is great, they were very pleasant and helpful with my concerns! They called me as soon as the car was ready for pickup and love that a courtesy car is available for my use. I have concerns with the sales group, we had a wonderful experience purchasing the car but once the sale is done and you are out the door that is it! The follow-up is horrible! You have a receptionist that sat on the internet the whole time we were purchasing the vehicle, why couldn't she make phone calls for the sales group? Sales is meant to sell, not make follow-up calls! We needed to have remote start installed, no call to schedule after we were told they would call. And our temporary plates expired and we never received a call that they were in to pick-up! When i called and spoke to the receptionist she told me it was perfectly fine to drive on the expired sticker and she 'like literally gets this type of call everyday'. That made me uneasy because if i were to get a ticket for this would Walser Mazda pay the ticket due to the misinformation? In addition your sales team was the individual that advised us to call for a new sticker if we didn't get the plates prior to the expiration date. If customers can drive on expired tags then they shouldn't tell the customer to call for a new one. My service guy had to go look for them for me meaning they were in and no one bothered to call us! In the end Service was great! Sales was good but some new follow-up procedures need to be implemented because as it is your 'Customer's' just seem like a mark to make a quick buck and Customer Service is important to many, how many times do you remember that HORRIBLE service you received over that 1 great experience? and how many times do you share that bad experience? I apologize for the length of this review but hope that it assists in forward progress to make your brand the best in the business! More
by mwmazda
Employees Worked With
Iryna Rybchyn
January 29, 2019
Great Service I love taking my car in when I can work with David. He carefully considers the issue and presents me with fair and honest options and recommendations I love taking my car in when I can work with David. He carefully considers the issue and presents me with fair and honest options and recommendations. I really feel that he has my best interests in mind. More
by ROWA0025
Employees Worked With
David Nelson
January 28, 2019
Fabulous Service! This place has amazing service! I was 10 minutes late for my appointment due to bad road conditions and they still got me in right away. Communication This place has amazing service! I was 10 minutes late for my appointment due to bad road conditions and they still got me in right away. Communication is great, I always knew where they were in the process. I love that you can watch TV, charge your phone, etc. while enjoying a snack. Time flies! More
by Pam
Employees Worked With
David Nelson
January 26, 2019
Thanks Johnny Johnny was really thorough and patient. He worked with me over the course of a month to select trim, color, and financing options. I got the perfect c Johnny was really thorough and patient. He worked with me over the course of a month to select trim, color, and financing options. I got the perfect car for my needs at the right price thanks to Johnny’s help. More
by LAUREN20
Employees Worked With
Johnny Sutherland
January 26, 2019
They have amazing service! Thank you !! Everyone at Walser Mazda are amazing to work with. My nineteen year old son was buying his first car and our sales associate walked him through every Everyone at Walser Mazda are amazing to work with. My nineteen year old son was buying his first car and our sales associate walked him through everything with great ease. They made him feel great about his decision and walked him through the financing aspect and terms for his loan. They knew this is his first big purchase and spoke to him as an equal and showed their excitement for him. Amazing job Johnny! Thank you! More
by MICHELLESIREK
Employees Worked With
Johnny Sutherland
January 25, 2019
Service/ oil change safety check The service guys are always courteous, efficient and informative. I feel I can trust taking my Mazda here, that is huge. I may pay more for my oil cha The service guys are always courteous, efficient and informative. I feel I can trust taking my Mazda here, that is huge. I may pay more for my oil changes but I have a warranty and I like having a service record in one place. More
by SKASELNAK
Employees Worked With
David Nelson
January 25, 2019
Recall work done. Walser Mazda did an excellent job in taking care of our airbag recall. Also got an oil change at the same time. Staff is very professional and court Walser Mazda did an excellent job in taking care of our airbag recall. Also got an oil change at the same time. Staff is very professional and courteous. A very pleasant experience! More
by JOHNCROSBY
Employees Worked With
Mike Kitagawa
