Walser Burnsville Mazda

Professional, Fair, Helpful My experience with the Walser Mazda service department has been a positive one. They’re professional - meaning, at least in my opinion, that they stri My experience with the Walser Mazda service department has been a positive one. They’re professional - meaning, at least in my opinion, that they strive to take care of the customer. They are accommodating, and go above-and-beyond to make wrong things right. I’ve never sensed that I’m dealing with salespeople when bringing my vehicle in for service. Because of these factors, all of my maintenance needs go through them. More

Fixed quickly with no appointment Had 4 tires replaced in Dec. apparently caused a problem with the pressure sensor so I kept going a low tire pressure light on dash and had to consta Had 4 tires replaced in Dec. apparently caused a problem with the pressure sensor so I kept going a low tire pressure light on dash and had to constantly fill it air. Called dealer and they encouraged me to come in when convenient. I said how about now? They said ok and fixed while I waited More

Great customer service The staff was very friendly and professional. They allowed me to use a coupon that should have been used in my first 5000 mile service!! They fini The staff was very friendly and professional. They allowed me to use a coupon that should have been used in my first 5000 mile service!! They finished the work on my vehicle sooner than the time they had quoted me! More

Patience is a virtue Alex was very patient & informative throughout the process . I appreciated his assistance & would recommend Mazda to others especially since this is m Alex was very patient & informative throughout the process . I appreciated his assistance & would recommend Mazda to others especially since this is my second time utilizing this dealership. More

Mt transmission experience My transmission went out on a car I had only had about two months. I was not near a dealer so had to be towed a couple of times until the car made it My transmission went out on a car I had only had about two months. I was not near a dealer so had to be towed a couple of times until the car made it to Walzer. There it was finally fixed. I was not happy I had to pay part of the bill though. Grand total of three weeks (Christmas and New Year's included to be fair) until I got my car back. More

Scheduled Service Dropped in mid-day for my 15,000 oil change, tire rotate and check fluid tuneup and as usual I was greeted quickly with a friendly smile and a smooth Dropped in mid-day for my 15,000 oil change, tire rotate and check fluid tuneup and as usual I was greeted quickly with a friendly smile and a smooth check in. I was texted promptly when the car was ready, came back, all good, paid and out in record time!! The team did a great job but it was too cold for a car wash. Next time - thx!!! More

Always the best!! When you buy a vehicle, you hope for the best service and follow up... with Walser you always get both. We have never been disappointed, our family h When you buy a vehicle, you hope for the best service and follow up... with Walser you always get both. We have never been disappointed, our family has purchased 7 vehicles, and we have all been very satisfied with the sales, service and the follow up from all of the dealerships. More

I had an excellent experience I was looking for a late model Mazda 3 and saw one advertised by Walser Mazda in Burnsville, Minnesota. I called the dealership and the receptionist p I was looking for a late model Mazda 3 and saw one advertised by Walser Mazda in Burnsville, Minnesota. I called the dealership and the receptionist put me through to Aldo Garibay, Customer Specialist. I gave Aldo the ID number of the car I was interested in and we set up a date/time for my lovely wife and me to come in and look at the car The car I was looking for would have the highway assist features and be something I could be proud of. When we arrived Aldo had the car ready for me to test drive. Afterword we sat down to discuss my purchase. The car was a pretty red color but didn't have a couple of things I would like to have and I was interested in a gun metal blue. They did have a new 2018 model that had what I was looking for and was the color I liked. I asked about leaving and post lease purchase. We proceeded to negotiate a good deal and I ended getting a brand new Mazda 3 with the electronic sensors and features I wanted and it had only 4 miles on it, not 40,000 miles like the car I had originally come to see. Nice job Aldo! More

Oil change, tire rotation. 15000 mile check up. The computer system didn't record my appointment correctly. Instead of making me reschedule they did work and I didn't wait any longer than normal. Aw The computer system didn't record my appointment correctly. Instead of making me reschedule they did work and I didn't wait any longer than normal. Awesome service. More

Stress free, easy and enjoyable Friendly and approachable service reps. They are very respectful and listen. I am never pressured and always reassured. Highly recommend Mazda service Friendly and approachable service reps. They are very respectful and listen. I am never pressured and always reassured. Highly recommend Mazda service for your Mazda or any car you may have. More