Walser Burnsville Mazda

Leased a 2018 CX-5 and had the remote start app installed When I arrived at your dealership, I wanted to test drive/learn more about both the 2019 CX-3 and the 2019 CX-5. Alex M. spent some time learning wha When I arrived at your dealership, I wanted to test drive/learn more about both the 2019 CX-3 and the 2019 CX-5. Alex M. spent some time learning what I wanted in both vehicles and then gave a very thorough review of both vehicles such as similarities, differences, ride, as well as explaining the various trim levels (and what was included) for both vehicles. When we test drove both, Alex was very careful to point out and demo the functionality of both. Once I decided to go with the CX-5, Alex also thoroughly explained that, while I wanted a 2019, with the available year-end incentives, the 2018 CX-5 was a better fit for my financial comfort level. He hunted down a 2018 CX-5 for me at White Bear Lake and worked with me to complete the lease paperwork while we waited for the vehicle to arrive in Burnsville. Alex carefully explained the paperwork so that I fully understood the terms, etc., and was very comfortable with signing. All in all, Alex was very helpful, personable, and great to work with through the whole process. Chad acted as my service manager when I came in to do get the remote app installed. He greeted me immediately upon my arrival and handled my check in process very efficiently. Without prompting, he offered me a loaner vehicle so that I didn't half to wait at the dealership for 3.5 hours. When I picked up the vehicle, Chad was again very efficient but yet took the time to give me an overview of how the remote app worked before I left the dealership. Chad was also great to work with during my service appointment. More

subframe recall Brought Mazda6 to service for broken engine cradle/subframe. I was not aware of a pending recall. Mike Kitagawa was absolutely great. He worked with Brought Mazda6 to service for broken engine cradle/subframe. I was not aware of a pending recall. Mike Kitagawa was absolutely great. He worked with his service manager and Mazda to determine the car would be fixed. Since my care was unsafe to drive they provided me with free loaner for over 2 months while waiting for parts. Throughout the process Mike was professional and helpful at all times. He listened to my concerns and made sure I understood what was happening and when. I have had other service done at Walser Mazda and would definitely return. More

Friendly We pulled up on the lot and started wandering and looking at the new and used Mazda 3s we were there no longer then 5 minutes when a salesman was ou We pulled up on the lot and started wandering and looking at the new and used Mazda 3s we were there no longer then 5 minutes when a salesman was outside helping us More

Awesome and very friendly They were super friendly and helpful with all my problems. I think when I buy a new car im going there for sure. Highly recommend. They were super friendly and helpful with all my problems. I think when I buy a new car im going there for sure. Highly recommend. More

Friendly and efficient From scheduling to check-in to execution of severice, every step in the process was friendly, quick, and high quality. Waiting on site was pleasant an From scheduling to check-in to execution of severice, every step in the process was friendly, quick, and high quality. Waiting on site was pleasant and easy as well. More

Service David kept me posted on status of the repairs and I felt I was informed along the way. Really appreciate the loaner vehicle while my car was being wor David kept me posted on status of the repairs and I felt I was informed along the way. Really appreciate the loaner vehicle while my car was being worked on! More

Service, efficiency, and knowledge was exceptional! The staff at Burnsville Mazda is above expectations. Knowledgeable, kind, efficient, and not pushy! I was made to feel like I was a person with a car, The staff at Burnsville Mazda is above expectations. Knowledgeable, kind, efficient, and not pushy! I was made to feel like I was a person with a car, not a number. David was great! I will definitely return! More

Great, fast timely service with free courtesy car. Mazda offered a free courtesy car for my service appointment. It took less time than expected so I just relaxed and waited in their comfortable waitin Mazda offered a free courtesy car for my service appointment. It took less time than expected so I just relaxed and waited in their comfortable waiting area complete with snacks, water and a football game on the huge screen tv. More

Mazda CX5 This was our 2nd vehicle purchased at Walser mazda, both times worked with Aldo. By far the best car buying experience hands down. Aldo is very friend This was our 2nd vehicle purchased at Walser mazda, both times worked with Aldo. By far the best car buying experience hands down. Aldo is very friendly attentive, knowledgeable about products. Overall experience on all.levels was great. In an out the door in under 2 hours. More

Repair of broken console lid Awesome service. Friendly greeting. Assured me it was covered under warranty. The waiting area is very welcoming with nice amenities.. They seem t Awesome service. Friendly greeting. Assured me it was covered under warranty. The waiting area is very welcoming with nice amenities.. They seem to genuinely care. More