Walser Burnsville Mazda

Oil change I had scheduled appointment for an oil change last Saturday. The service was excellent and facility very inviting and well maintained. It only took I had scheduled appointment for an oil change last Saturday. The service was excellent and facility very inviting and well maintained. It only took 30 min to get it done for me and I was on my way. More

First time visit This was the first time I have visited WALSER Mazda and I was extremely satisfied with my visit. I scheduled the appointment online which was super ea This was the first time I have visited WALSER Mazda and I was extremely satisfied with my visit. I scheduled the appointment online which was super easy, brought my car in and was helped right away. I left my car overnight and they finished it way earlier than expected. When I came in to pick up my car, they were a little busy. However, the employee handled everyone quickly and efficiently and was extremely courteous. More

Painless, thorough, friendly service One repair I needed was covered by warranty and that was great. I waited for the repair to be done and it was done when promised. One repair I needed was covered by warranty and that was great. I waited for the repair to be done and it was done when promised. More

Unscheduled Service Chad provided excellent service when a arrived unscheduled to the dealership with a problem. He got me in right away and my car was promptly fixed cor Chad provided excellent service when a arrived unscheduled to the dealership with a problem. He got me in right away and my car was promptly fixed correctly. More

Happy with the overall experience My wife and I are customers of the walser Mazda and we love our cars. Most important the service and the attention we received from Alex was very good My wife and I are customers of the walser Mazda and we love our cars. Most important the service and the attention we received from Alex was very good and personalized. He was able to work with us and acomódate to our specific situation. More

Super fast and friendly service! Very fast service! Friendly, professional, and knowledgeable employees! Answered all of my questions! Will definitely be back for service in the futu Very fast service! Friendly, professional, and knowledgeable employees! Answered all of my questions! Will definitely be back for service in the future. Very clean environment. More

Seamless I thought the team approach was great. Years ago there was 1 salesperson and no one else would work with you. This is our 2nd Mazda of 2018. Pric I thought the team approach was great. Years ago there was 1 salesperson and no one else would work with you. This is our 2nd Mazda of 2018. Price while a concern is not as important as being able to work with a team. Should say when the team was not there others jumped in to answer questions. Thank you for making this a every easy process . Also we used .9 % financing . That is very important. Watched the Movie Fargo. In the movie a gentleman buys a car . Very unpleasant experience. Minnesota dealership portrayed. You Aldo, team , Mazda are 180% different . Thank you More

Good service advisor bad shop and manager Brought my car here for a warranty repair. The first time I brought my car in the repairs were never started and ended up picking my car up after them Brought my car here for a warranty repair. The first time I brought my car in the repairs were never started and ended up picking my car up after them having it for two full days. The first day I was told they’d need it for another day I was okay with that. The second day I never received any updates on my car and was never called once. I ended up calling and picking my car up the next morning. I finally got my car in to get the repairs I dropped it off and left it there over night to give them plenty of time to get it done. I went to get my car the next day as I was told it had been finished to find the my glove box broken when I opened it to put paperwork in there. It was hanging down on the left side. I immediately went back in and told the advisor. The dealership denied damaging my car but they never documented it being damaged on arrival because it was not. The service manager there was very rude and disrespectful he even walked away from me in the middle of our conversation because he was upset I wanted them to make it right while leaving my car in worse shape than what I originally complained about. He then proceeded to tell me “if you want you can go back and tell my tech he’s a liar” when I insisted the car did not come in like that. After getting no where and arguing for a long time he tells me to bring it back where I bought even though I bought the car from them. I will not be bringing my car back here. I live 5 minutes from them and I would rather drive 30 minutes to the next one then to deal with their service manager again. More

Great experience I had a wonderful experience buying a Mazda from Tim, He was very nice, knowledgeable, and very helpful with everything!Explained everything to me and I had a wonderful experience buying a Mazda from Tim, He was very nice, knowledgeable, and very helpful with everything!Explained everything to me and helped pick out the right vehicle. More

Car buying made successful, hassle-free and stress-free!!! If you are shopping for a new or used vehicle, I would strongly recommend you first stop by at Walser Burnsville Mazda and ask for Timothy Kahlow to c If you are shopping for a new or used vehicle, I would strongly recommend you first stop by at Walser Burnsville Mazda and ask for Timothy Kahlow to check out their inventory. Mazda cars are very reliable (CX-5 my 1st Mazda… no issues, traded in for a CX-9) and Timothy Kahlow is a very exceptional, competent and great Customer Specialist! This review is a sincere expression of my thanks to the staff at Walser Burnsville Mazda, especially Tim Kahlow, the Customer Specialist I worked with when I purchased my Mazda CX-9 in October 2018. My purchase was made possible because of his knowledge and experience of cars including Mazda cars, his professionalism, and the level of commitment and dedication he showed during the entire transaction which made my purchase at Walser Burnsville Mazda go very smoothly, successful, hassle-free and stress-free! Working with Tim made my car buying experience a very pleasant one. Tim also took care of all my paperwork and was very effective in getting everything done on time! Thanks Tim! More