Walser Burnsville Mazda

Diagnostic review, oil change/tire rotation Prompt assistance when I arrived. Thorough review of what was being done. Offered rental car while car was being serviced. Great attitude w/ a sm Prompt assistance when I arrived. Thorough review of what was being done. Offered rental car while car was being serviced. Great attitude w/ a smile. More

Cheers for doing the right thing! I contacted Walser regarding my oil change for life program and asked if other Walser dealerships honored my participation, or if I had to get the oil I contacted Walser regarding my oil change for life program and asked if other Walser dealerships honored my participation, or if I had to get the oil change at the same dealership location. I was told I could go to another dealership, so made an appointment at the Walser Mazda, as the location was more convenient for me that day. Upon arrival, I learned that I was misinformed, and would be charged for the oil change. Because I was short on time and overdue for the oil change, I said I would just pay for the service. Chad ended up ensuring that I received the service at no charge, due to the miscommunication. He didn’t need to do that, but I am so very grateful that he did! It has been a pleasure dealing with the Walser group, and I am so glad to know that doing the right thing is part of the culture at Walser. More

Considerate Staff The staff was friendly, willing to help, and listened to our goals before suggesting a vehicle to fit these needs. They did not push any particular v The staff was friendly, willing to help, and listened to our goals before suggesting a vehicle to fit these needs. They did not push any particular vehicle, asking instead which ones we enjoyed and why, and then supporting us in our decisions. More

Walter was very accommodating. Having my AT and engine lights come on, in the middle of nowhere, while heading on vacation was not ideal. When I called and talked to David he was e Having my AT and engine lights come on, in the middle of nowhere, while heading on vacation was not ideal. When I called and talked to David he was extremely helpful with all my questions regarding the lights and warranties and with what I should do. When brought vehicle into service center, luckily he was there and again helped alleviate the stress of needing new transmission. David got me setup with a loaner quickly and kept me informed of status of service. More

Great friendly professional service. Joshua was my contact person. He checked my car in for service and stayed with me until I paid and was ready to leave. Very helpful and friendly. T Joshua was my contact person. He checked my car in for service and stayed with me until I paid and was ready to leave. Very helpful and friendly. This was my first visit to Walser Mazda --- was very satisfied. More

not Fun. More work on my part Had to go back because the dealer didn’t honor agreement in the first place. Living about an hour away. Took way too much time away from my life and Had to go back because the dealer didn’t honor agreement in the first place. Living about an hour away. Took way too much time away from my life and way too much verification on my part to make sure they do their jobs correct. More

Mazda CX-5-Love it!! Great vehicle and great buying experience! Very personable and professional staff, all questions answered and even stayed late so I could drive car ho Great vehicle and great buying experience! Very personable and professional staff, all questions answered and even stayed late so I could drive car home the same day More

2007 Toyota Camry Knew what we wanted and saw it online. Within 2 hours we were outta there with the vehicle. Alex and staff were very helpful and friendly with the pro Knew what we wanted and saw it online. Within 2 hours we were outta there with the vehicle. Alex and staff were very helpful and friendly with the process. Thank you and would not hesitate to work with again. More

60,000 mile service They did a really great job on my MX5. They performed all the work I needed done and it was done in a timely manner. They did a really great job on my MX5. They performed all the work I needed done and it was done in a timely manner. More

New car purchase Joe did a great job of answering my questions and making sure everything was easy as I bought my car. He also showed me all of the features on the car Joe did a great job of answering my questions and making sure everything was easy as I bought my car. He also showed me all of the features on the car and was extremely friendly. More