Walser Burnsville Mazda

They Have No Clue We were in the market for a different van. We noticed the below 2013 van in the Mazda dealership for $20,383 on the day before Thanksgiving. I chatt We were in the market for a different van. We noticed the below 2013 van in the Mazda dealership for $20,383 on the day before Thanksgiving. I chatted with Person A online from Walser and she said told me it was available and asked if I wanted to test drive. Since we are from WI, I asked her how the sales tax worked from someone out of state. She chatted back and told me that she really didn't know the out of state process and a salemans will get back to me. Our family was all excited about heading up to Walser and checking out the van. After an hour and no phone call, I chatted back and mentioned I had not heard anything yet. She apologized and said all of the sales people were very busy and said she would ping the sales dept again. Checking the Walser Mazda dealership again, the van disappeared from their website. I thought that was very odd. When the salesperson called back, they told me it moved back to the Toyota dealership in Bloomington "yesterday" -- which would have been Tuesday because it wasn't moving at the Mazda dealership. Again, I was confused. Why did Person A tell me it was available at the Mazda dealership and ask me if I wanted to test drive it??? I asked if it would be at $20,383 and he said he wasn't sure. I checked the Walser Toyota dealership website and sure enough...it was there. But, the price bounced up to $21,998. I called and talked to Person B. She gave me excuses why the price went back up -- which made no sense to me. She asked if there was anything else she could do, and I said yes -- get me the sale price I saw on the Mazda dealership. I online chatted with Person A again about my disappointment and she said she would talk to her manager about that. Waiting all day for a phone call, I finally heard back from a sales manager. He did not sound excited or happy to talk to me -- I could tell by the tone of his voice. He told me that I bascially had 5 hours in which he would honor the price. I was in the middle of preparing for Thankgiving dinner. So --he wanted me to drop everything and drive 2 and 1/2 hours to the new dealership. I thought I offered a reasonable compromise. I asked that I would wait until Sat and if he didn't sell it, then give me a call. I would check the van out at the Mazda sale price. He said he couldn't do that. I wasn't sure if this was bait & switch or just a poorly organized operation. We bought a van from a dealership in WI. More

New ride Bought the 2016 CX-5, a huge decision for me on what vehicle to buy. Test drove 4x without any sales pressure. Johanna welcomed my visit every time, a Bought the 2016 CX-5, a huge decision for me on what vehicle to buy. Test drove 4x without any sales pressure. Johanna welcomed my visit every time, answered all my questions and concerns, even on her days off. Everyone was very nice and helpful. Great experience and love my new ride. Thank you Johanna, Robyn Sellner More

Great service Friendly place to buy a car! The sales staff was very helpful and even delivered the car to my house! This was a great experience and I would recomm Friendly place to buy a car! The sales staff was very helpful and even delivered the car to my house! This was a great experience and I would recommend buying a car from Phil and Walser Mazda! More

Mazda CX9 Purchase We were looking for a 7 or 8 passenger vehicle to lease that looked sharp. First we needed to sell our 2012 Honda Ridgeline, which was a great truck f We were looking for a 7 or 8 passenger vehicle to lease that looked sharp. First we needed to sell our 2012 Honda Ridgeline, which was a great truck for us but we needed more room for the next 3 years or so. They gave us what we considered a fair price for our truck and the Maxda CX9 was just what we were looking for. The selling of our truck, the leasing of the Mazda, went real well, we hope the service part will also go well. Thank you. More