Walser Burnsville Mazda

The robot Michelle said the car will be ready for me. No one on the sales staff knew I was coming. The first sales person assigned to me didn't show up to work. I bought a used Mazda that wasn't certi No one on the sales staff knew I was coming. The first sales person assigned to me didn't show up to work. I bought a used Mazda that wasn't certified. Just pushed selling me the Walser insurance. More

Competent,short wait time, and personnel friendly! Will certainly return as my questions were answered quickly. Will certainly return as my questions were answered quickly. More

Jack Michealson at Walser Mazda is amazing! If you need someone to go the extra mile doing test drives once and again till you find the most appropiate vehicle, he is the person. Would love to If you need someone to go the extra mile doing test drives once and again till you find the most appropiate vehicle, he is the person. Would love to do business again with him and his team. More

The service was terrific but my lease is supposed to include all services and replacement of all wearable parts including windshield wipers. All documentation says “1set of replacement windshield wiper include all services and replacement of all wearable parts including windshield wipers. All documentation says “1set of replacement windshield wipers” or “Windshield Wiperd” are included. But when I needed to have my back wiper blade replaced I was told I had to pay as only front blades are covered. I had the front blades replaced and declined the rear blade because I wasn’t going to pay dealer rates for a wiper blade. I’m just resentful and feel frustrated that I was given a bit of a bait and switch over what the coverage says and what they honored. It also is a “pennywise pound foolish” thing over a 20 dollar part because until then I’ve had stellar service and thought the world of Walser Burnsville Mazda’s service and sales, but now this has blemished it a bit and if this is the behavior on a 20 dollar wiper blade, what else might I have missed? More

I called to discuss when a part was supposed to come in after it fell off in the car wash and one of the workers tried to put it back on and broke it more. Said he was going to order a new piece and it's b after it fell off in the car wash and one of the workers tried to put it back on and broke it more. Said he was going to order a new piece and it's been over 2 weeks and I haven't heard anything. No one called me back when I followed up More

Straightforward purchasing process, with friendly and knowledgeable staff. I came in knowing what I wanted, and got a good deal on a certified pre-owned vehicle with a minimum of upsell pitches. knowledgeable staff. I came in knowing what I wanted, and got a good deal on a certified pre-owned vehicle with a minimum of upsell pitches. More

Always a pleasant experience. I feel they are respectful of my time and clear about costs. I feel they are respectful of my time and clear about costs. More

I had great customer service with Kendall Crawford. He is always understanding, caring, friendly, knowledgeable and keeps you updated throughout the process! My car was completed on time. The servic He is always understanding, caring, friendly, knowledgeable and keeps you updated throughout the process! My car was completed on time. The service tech was great too! More

This dealship has great customer service. I appreciated the loaner car that I put a lot of miles on. I appreciated the loaner car that I put a lot of miles on. More

Fantastic Too busy to do Love going there xxxxxxxxxxxxx Customer service is outstanding and kept me informed of the progress on my car! Customer service is outstanding and kept me informed of the progress on my car! More