Walser Chrysler Jeep Dodge RAM - Service Center

Walser Hopkins iwas Very responsive to my problem and solved it immediately with an understandable explanation solved it immediately with an understandable explanation More

It did take some time to find out how the service agreement worked and schedule an appointment but when I took it over, the representative and the service were top notch. agreement worked and schedule an appointment but when I took it over, the representative and the service were top notch. More

It was a nice and quick visit. Very streamlined and efficient. Very much appreciated. Thank you Very streamlined and efficient. Very much appreciated. Thank you More

My service rep was very friendly and helpful and kept me informed of the progress of my service throughout the entire visit. informed of the progress of my service throughout the entire visit. More

I live close to this dealership, I can get there easily in comparison to others... in comparison to others... More

Friendly service advisor, clean and comfortable waiting lounge with snacks. Video of your car care. lounge with snacks. Video of your car care. More

I am so excited to take my car at walser jeep in Hopkins minnesota. They changed my transmission fluid and filter and my car drivers great without any slippery. I really appreciate the dealership, because minnesota. They changed my transmission fluid and filter and my car drivers great without any slippery. I really appreciate the dealership, because after they know that I have a business which is a used car dealership they changed me less and I felt that they took a very big load off my head. Thanks for that. More

Great customer service. Prompt and in time and very friendly staff answering all my questions. Prompt and in time and very friendly staff answering all my questions. More

From the initial call to the time I picked up the car everyone was friendly and helpful! everyone was friendly and helpful! More

Most frustrating experience with any dealer period! The service tech take the information, promise call backs, then nothing requiring us to follow up. The Service Manager got involved and helped naviga The service tech take the information, promise call backs, then nothing requiring us to follow up. The Service Manager got involved and helped navigate after numerous calls (at least a dozen) to address with never a response back. Had the car in for body work, received it back without protective film or the badging (MOAB) for that model. Then took just over two months and numerous calls to schedule the final application of decals, keep in mind Walser owns the body shop. Only redeeming quality was the service manager who finally marshaled through what was seemingly a short job to apply decals. Sadly, this has been our consistent experience with this dealership, defies logic. I am not looking for anyone’s job here, just need training and for service techs to actually respond with status from time to time, not daily but respond when they say they will respond. We purchase a lot of cars and repair those same cars, never had an experience like this with any other dealer. Having said all of this, we understand there was a cyber attack or similar with the computer system severely hampering their ability to service the customer. Regardless, one needs to write a note and then respond to the customer, otherwise they will learn to go elsewhere as we have. More