I just purchased a used vehicle from Hopkins Walser and have been made to feel like I am inconveniencing them to give them my money. I had contacted a sales person by phone regarding an online add. I asked if they work on commission and was informed that they are commission based and that he would appreciate me looking him up when I came in, so I stated that I would text him prior to coming in and make sure to look him up when I got there.
I sent the salesman a text in the morning the day he said he was going to be in with the time frame that I would be there. I never received a response from him but still went in as I was interested in the vehicle not the sales man. I figured I would still give him the opportunity to show me the vehicle when I got there if he was interested.
Upon arriving at Walser I looked him up and they said to have a seat that he would be with me shortly. I waited 15 minutes and decided that it was time for a different sales person, they said they were sorry and that they would get someone out.
After taking the vehicle for a test drive I had a couple of concerns and the service department stated that they would have a mechanic take it and check it out .
After going out on a test drive with the mechanic to take note of my concerns, the mechanic reassured me that if I was to purchase the vehicle they had a great service department and would take care of all of the problems noted.
Feeling reassured from talking to the mechanic and the service rep, I then purchased the vehicle and opted to leave it there to have it fixed ASAP.
I have left a number of messages with the 2 different salesmen I worked with to find out what is happening with the vehicle, I stated I would just like to know the status so I can plane accordingly.
its been a total of 3 work days and still no answers, no responses.
I would highly recommend not buying a new or used vehicle from Walser, there customer service is terrible.
As a customer you are an inconvenience to them, They just want your money. I have purchased many new and used vehicles and have never had this kind of treatment.
I think the Walser mechanic can do a better job of selling a car than the sales department.