Walser Chrysler Jeep Dodge RAM - Service Center

We had purchased an extended warranty. The service department fixed three issues under the warranty. They were helpful in making sure the issues were covered and resolved. The service department fixed three issues under the warranty. They were helpful in making sure the issues were covered and resolved. More

I was in for an express oil change not expecting anything else but I was informed a tire rotation happens when oil is changed so that was done too. Then they looked at the filters inside my car and showed me else but I was informed a tire rotation happens when oil is changed so that was done too. Then they looked at the filters inside my car and showed me how dirty they were so that was done. Pleasantly surprised at the extra attention to my car. More

The communication throughout my service process was extremely poor. When called to schedule my appointment (several weeks ahead of time), I was told to drop it off in the morning and they would need i extremely poor. When called to schedule my appointment (several weeks ahead of time), I was told to drop it off in the morning and they would need it all day. The day before my scheduled drop off, they told me it would need to stay overnight. When I arrived in person for my appointment, they told me it they would need to keep it all weekend. At no point was I provided alternative transportation solution for the extended period I needed to leave my car. I was told the reason for the extended time was that they need to start taking apart parts of the engine until they could find the reason the engine light was coming on. I also asked for a quote of the cost for the work and requested that if they thought it would take more than agreed time or cost, to call me before moving forward with the work. I was never called and yet given a final bill that was $100 more than the quote with no explanation as to why it was more. The technitjon video of work done noted that they weren’t certain they found the problem, and that if the problem countries to bring it back in so they could keep looking into the engine. Which is confusing because I was told a thorough review was the reason it needed to be kept for so long. I asked that someone call me to explain the bill and the extra charges, but my service coordinator continued to text me, unsuccessfully trying to explain the situation. I asked for the initial quote to be honored as I was never consulted about the extra charges (as I had requested), which was not agreed to. I got so frustrated with texting back and forth with no progress that I just gave up so I could be done with the experience. This was a terrible custer service experience that left me with very little answers about what was fixed and what I really paid for, and no confidence that I will be treated fairly and with transparency about any future services. I will not be back. More

They were great got me in and out in a short period of time. All was great time. All was great More

Friendly and great service nice to work with and treat you well would recommend clean waiting room you well would recommend clean waiting room More

They always take care of us whenever we go there, that’s why we keep coming back why we keep coming back More

I went there for a recall and oil change, the recall was free, the oil change was the most expensive oil change I have had for any and all of my vehicles. I was shocked at the price of an oil change there. free, the oil change was the most expensive oil change I have had for any and all of my vehicles. I was shocked at the price of an oil change there. More

The individual service technicians and advisors are great - friendly, thorough, and helpful. They answer questions, get me checked in, and do a great job. However the dealership itself seems perpetually - friendly, thorough, and helpful. They answer questions, get me checked in, and do a great job. However the dealership itself seems perpetually challenged. Appointments are unavailable for weeks, warranty work seems incredibly hard for them to process and get approved. Their computer systems seem very fragile. It feels like the shop needs to close for a week and overhaul their processes and aystems More

Great customer service Does a great job accommodating customer needs. Easy to schedule , comfortable waiting area and you can watch the work being done on your phone which is a neat added touch Super customer needs. Easy to schedule , comfortable waiting area and you can watch the work being done on your phone which is a neat added touch Super friendly and helpful staff Definitely 5 star service More

Timely and professional. I waited in the lobby and it took less time than expected. I’ll be back for sure. I waited in the lobby and it took less time than expected. I’ll be back for sure. More