Walser Chrysler Jeep Dodge RAM - Service Center

They under promised and over delivered both on time of service and estimated cost. Faster than expected a less expensive than estimated. service and estimated cost. Faster than expected a less expensive than estimated. More

My main goal this visit was to prepare my truck for a 1600 mile drive with a trailer in hot weather. We made it without a single issue! Thank you! 1600 mile drive with a trailer in hot weather. We made it without a single issue! Thank you! More

On time, kept me advised. Jeep was clean when returned. All was completed and the Jeep performed well Jeep was clean when returned. All was completed and the Jeep performed well More

Dropped my truck off for a routine oil change, tire rotation, and a software update for recall. I had a 9am appointment and estimated time was 2 hours. Didn’t receive an update until 3:45p and was told rotation, and a software update for recall. I had a 9am appointment and estimated time was 2 hours. Didn’t receive an update until 3:45p and was told it would be ready in 2 hours. Showed up at the dealership to pick up my vehicle after 6pm. My vehicle wasn’t done yet and the technician apparently left for the day so it wouldn’t be complete until the following day. I never received any communication around it taking longer than expected. I wasn’t offered a loaner vehicle or any remediation to make the situation better. I asked for the manager to call me the next day, never did. I’ve never had such poor customer experience and lack of communication. This was supposed to be a 2 hour appointment that turned into over 24 hours. More

I had a scheduled oil change that took almost two hours and It was very slow. and It was very slow. More

I’ve been working with Walser for 20 years now and always have excellent service when dealing with Jim Sochko. He is very friendly and super knowledgeable and I feel he deals fairly with all his customers. have excellent service when dealing with Jim Sochko. He is very friendly and super knowledgeable and I feel he deals fairly with all his customers. He has helped keep all three of my Jeeps running with minimal down time. More

Their service was fantastic - got me in and out super fast and explained things in a way that made sense. They were super friendly as well! fast and explained things in a way that made sense. They were super friendly as well! More

They were very straight forward with me and informed me of all my options. And fast of all my options. And fast More

The buying experience was outstanding a few years ago. My mechanic and rep gave awesome service back in Jan 2024. However, this last visit has me searching for a new location or dealership. Was the worst My mechanic and rep gave awesome service back in Jan 2024. However, this last visit has me searching for a new location or dealership. Was the worst I've ever experienced and had inconsistent communication. I scheduled a service for my Jeep weeks in advance. I dropped it off on time and expected an update by late afternoon. I had to call them and was told the tech wouldn't get to my car until the next day. On the second day, there were still no updates until I called again. They had only checked an issue that wasn't the reason I brought in my vehicle. I had simply asked at drop-off if faulty O2 sensors could affect my back latch misfiring. They took it as needing diagnostics on that instead of addressing my engine light, water pump, and O2 sensors. On the third day, I finally heard back and decided to fix two major issues, leaving the back hatch for later since I had been without my car for three days and didn’t want it to extend into the weekend. On the fourth day, I was told my car was ready. When I picked it up, I was charged more than the quote. I just wanted my car back so badly that I paid and left. However, I noticed a large part hanging over my seats and wires exposed. I returned inside, and they fixed it quickly. The look on everyone's faces told me everything I needed to know—someone was not doing a very good job! This was the worst experience. I won't even get into the details of asking for a loaner (I understand there were none available). However, customers shouldn't have to chase updates. Providing updates would have allowed me to make other arrangements or reschedule. I definitely wanted to speak to a manager, but wasnt in a good head space at that time. More

Worst shop experience. They don’t communicate well, the service manager didn’t even return my call and the general manager has yet to call me days later to discuss the horr They don’t communicate well, the service manager didn’t even return my call and the general manager has yet to call me days later to discuss the horrible experience here. Would not recommend this shop to anyone. More