Walser Chrysler Jeep Dodge RAM - Service Center

They fixed my problem, but seemed short on staff. We're not welcoming, just business Fair We're not welcoming, just business Fair More

1 - Unhappy with substantial charge for 'diagnostics' on a known issue, where all I was asking is to check if the part had been ever replaced or if it was still the original (OEM) part. I know I agreed to t a known issue, where all I was asking is to check if the part had been ever replaced or if it was still the original (OEM) part. I know I agreed to the charge when the Liberty was dropped off on 1/4, but the steep charge for what was being requested was still surprising. 2 - No initial timeline for repairs was provided with repair estimate. It would have been nice to know when making the decision for the repair how long we would be without the Liberty. 3 - Question of 'what is the implications/risks/impacts of the 'outer shaft' issue?' was never answered. When deciding to perform optional repairs, it would be nice to know the risk of not performing the repairs. 4 - Service quality is lower than prior work, lack of car wash was surprising. It is a small item, but I used to feel like I was getting 'premium service' when bringing the Liberty to your dealership, but not this time. More

Worked quickly, shuttle service was great, price was high enough that I'll be going somewhere else next time for an oil change. Dash now rattles since I received it back so I had to make a follow up appointm enough that I'll be going somewhere else next time for an oil change. Dash now rattles since I received it back so I had to make a follow up appointment More

It's not Mohamed's fault about the receptionist that failed to tell me about your policy of keeping the car to look at for an appointment of getting a check engine light checked out. It is the fact you failed to tell me about your policy of keeping the car to look at for an appointment of getting a check engine light checked out. It is the fact you have the policy and wasn't informed during the appointment More

Car was there a full day before they even looked at it. Antifreeze is leaking. They didn't find the leak and gave up. Antifreeze doesn't just go away without a leak. Still charged me. Now it's still leakin Antifreeze is leaking. They didn't find the leak and gave up. Antifreeze doesn't just go away without a leak. Still charged me. Now it's still leaking and I have to go back. More

Fine. They took way too long to get work done and weren't transparent about how long they would have my car. They took way too long to get work done and weren't transparent about how long they would have my car. More

I primarily interacted with John. He was very professional and very pleasant to work with. I don't know if he did any if the work on my car, or just interacts with the customer, but m He was very professional and very pleasant to work with. I don't know if he did any if the work on my car, or just interacts with the customer, but my interactions with him were great. He took the time to explain to me how the process would work. He gave me his card so I could reach him if I needed to check on the progress of the work on my car. But the problem I brought my Jeep in for (a warning light with the message that my 4-wheel drive was not working/ needed servicing) was not fixed (although I paid an amount for the fix that didn't fix the problem.) So I am left with the dilemma of what to do. I'm not crazy about having to spend more money on something that may or may not get fixed. And I'm very frustrated that a dealer wouldn't be able to fix it! I'm open to suggestions! More

Scheduled service a month in advance and then they lost my reservation to fix a seatbelt! I had to work with the GM ( Jason) and his assistant ( Joy ) to get it resolved. Joy worked hard to correct the sit my reservation to fix a seatbelt! I had to work with the GM ( Jason) and his assistant ( Joy ) to get it resolved. Joy worked hard to correct the situation and we're good. The fact that this was necessary is a problem but other than completely losing my reservation the service was good. More

It was a really good experience buying the new Jeep. Paul did a great job. Paul did a great job. More

It was Great! ! Loved my experience with Walser team !!! Wish I remembered names!! Everyone was professional, kind and willing to accommodate - even introduced me t ! Loved my experience with Walser team !!! Wish I remembered names!! Everyone was professional, kind and willing to accommodate - even introduced me to the popcorn machine! I was told it would be 1 and 1/2 hour - I think it was actually 3 hours - But the great thing was - I was so comfortable!! I read my book, had a couple snacks - took a nap - had some popcorn - read my book some more- it was so relaxing I didn't even notice how long it took! Then this kind young lady told me my car was done and actually walked me to my car ... and showed me how to reset my clock - yippee - what a great experience - totally love Walser??. Great Customer Service!!! So hard to find these days! Thank You All so Much kb More