Walser Honda - Service Center

I had the worst experience with this Honda people. when I buy the my car initially they told me that I have life time warranty to cover my car bumper to bumper, but later they give me bunch of reasons when I buy the my car initially they told me that I have life time warranty to cover my car bumper to bumper, but later they give me bunch of reasons not to cover my car with the warranty. After they charge me for inspections and they start working on the issue and after two day they say all fix. But when I start driving to home my car start making a big noise and I went back to aske them. They told me you didn't tell us about the noise and I said to them but I paid you for inspection so you should able to find out. The second time they told me they fix it after 3 days but the car still making noise and I am tired of come and go back to them. I just left them after paying over $2000 for nothing. How on earth a technician just give you back your car without at least asking you about the the issues that needs to be addressed after charging you for inspection? Basically Walser just rub your money by the so called life time warranty. I love Honda cars but because of this people not going back any more. More

great service. Kyle was really friendly and the coffee and lounge area were nice. the video outlining concerns was super helpful and understanding the condition of Kyle was really friendly and the coffee and lounge area were nice. the video outlining concerns was super helpful and understanding the condition of my car and possible future work I'll need. More

Jake was fantastic. Super helpful and communicative! Service was completed in a timely manner as well. Super helpful and communicative! Service was completed in a timely manner as well. More

Advisor Dominic was the most efficient Advisor I have ever encountered. He was thorough, knowledgeable, and explained my recall in a way that I could understand. I was extremely impressed with him. ever encountered. He was thorough, knowledgeable, and explained my recall in a way that I could understand. I was extremely impressed with him. More

Took my car in for an oil change. Ben in the Service department was very professional. The service was done in a timely manner. Ben in the Service department was very professional. The service was done in a timely manner. More

Service team over-delivered on promises! They worked efficiently, kept me informed of progress, and Ben made sure I wasn’t just a number; thanks for your personable service which elevated th They worked efficiently, kept me informed of progress, and Ben made sure I wasn’t just a number; thanks for your personable service which elevated this errand from mere mundane chore to “it’s gonna be a great day!” More

The service rep struggled to find our account. We've bought 3-4 cars from Walser Honda (We're on our 5th Pilot and also purchased a new CRV last year). After finding our account he said the pilot We've bought 3-4 cars from Walser Honda (We're on our 5th Pilot and also purchased a new CRV last year). After finding our account he said the pilot also needed a brake system flush. The service technician did not preform the brake work (Thankfully) as it was done at our last service visit. Not sure how that gets missed by the service rep. It still took the hour and a half for just the oil change, even thought the rep said it would be an hour and a half for the brake work and oil change. More

Work was completed close to the estimated time. Tech was efficient but lack of secure WiFi makes the time required an inefficient use of the customer’s time when an oil change and tire Rotation t Tech was efficient but lack of secure WiFi makes the time required an inefficient use of the customer’s time when an oil change and tire Rotation takes 1.5 hours. More

Just in for an oil change. . Service writer was very professional and frendly.The service was done in a timely matter. Waiting area very clean and nice. . Service writer was very professional and frendly.The service was done in a timely matter. Waiting area very clean and nice. More

Very informative and helpful. No I do not want to write fifteen words. Ok I'm done. No I do not want to write fifteen words. Ok I'm done. More