Walser Honda - Service Center

Ben is always helpful. He fully explains the work being done on my car. He tells me what my next appointment might be for and a ballpark amount of what it might cost me. He fully explains the work being done on my car. He tells me what my next appointment might be for and a ballpark amount of what it might cost me. He is delightful to work together in keeping my car in good performance. More

Good service as it always is. Easy to make the appointment and was promptly taken care of when I arrived for my appointment. Easy to make the appointment and was promptly taken care of when I arrived for my appointment. More

I appreciate the advice and care my CRV has received since time of purchase. Employees have all been knowledgeable! and pleasant to communicate with!! It would be awesome if the “fuel pump modul since time of purchase. Employees have all been knowledgeable! and pleasant to communicate with!! It would be awesome if the “fuel pump module recall” can be resolved sooner than later as it causes constant concern and has been a worry for well into our eighth month. That is based on first recall alert was January,2024. More

Great service! Provided detailed feedback. Very kind and answered my questions. Very speedy with no delays. Provided detailed feedback. Very kind and answered my questions. Very speedy with no delays. More

I never leave reviews but this was such horrible experience. Would leave a zero star rating if I could. Poor communication and quality. Returned vehicle to me non-functioning breaking down within 3 experience. Would leave a zero star rating if I could. Poor communication and quality. Returned vehicle to me non-functioning breaking down within 3 min of getting my vehicle back in the middle of the highway on the way home forcing me to get towed. This is a huge safety issue to have me stranded in the middle of traffic. They showed a lack of professionalism and expertise. It should be best practice to perform quality checks on the vehicle for more than 3 mins. It was very obvious something was wrong. We had to work around one technician’s schedule because they had no one else who was “capable” of working on my vehicle. They seemed to be very communicative when it came to up charging with adding more services and parts but lacked communication when things went wrong. We left multiple voicemails and messages trying to get some sort of update. They ended up putting back the original part and couldn’t even refund us directly. We have to wait for the third party vendor of the part for the refund. What a huge inconvenience and they made no effort to make it right! More

Excellent service! Everything was clearly and respectfully explained to me. I don't think I could have asked for a better experience. Everything was clearly and respectfully explained to me. I don't think I could have asked for a better experience. More

Jason was amazing at communicating with us about the damage to our car and the timeframe needed to fix it. It was a good experience in a difficult situation. damage to our car and the timeframe needed to fix it. It was a good experience in a difficult situation. More

The experience was seamless, and I will definitely be returning for future services. Thank you for your dedication to customer care! returning for future services. Thank you for your dedication to customer care! More

Great easy experience. Greatful for the information provided. Even more greatful to not feeling pressure in doing things. Greatful for the information provided. Even more greatful to not feeling pressure in doing things. More

I am just now writing this review because although I brought my car ( 2024 Honda CR-V) in for service on Aug. 7, the service/repair was not completed until Aug 24 and I was not able to pick it up until brought my car ( 2024 Honda CR-V) in for service on Aug. 7, the service/repair was not completed until Aug 24 and I was not able to pick it up until Aug . 26. During all that time, your service rep, Ben Blohm kept in contact with me almost daily to let me know what was happening. He was very professional and helpful. Because I lived 50 miles away, he had given me a loaner car the first day. It made the 19 day wait bearable. I was skeptical that my car (less than 5000 miles) would look/smell like the new car it was after all the work that had to be done to find and remove the dead rodent. But it does and now it only smells like deordorizer, which is lessening every day. More