Walser Honda - Service Center

Very quick service. Had a tire that could not be repaired. And so unfortunately I made the decision to get four new ones. I chose Michelin with help from Jake 's advice. Had a tire that could not be repaired. And so unfortunately I made the decision to get four new ones. I chose Michelin with help from Jake 's advice. I like them a lot. They were put on quickly and I drove off with nice new tires. More

My service advisor Joseph was very helpful and kept me informed. He made sure I was only getting the service I needed the video update message was great information. Service was very timely. informed. He made sure I was only getting the service I needed the video update message was great information. Service was very timely. More

Great service. Very professional. Easy to communicate with. Done on time. Nice people who work there. Very professional. Easy to communicate with. Done on time. Nice people who work there. More

Friendly and efficient service for routine maintenance. Staff kept me updated. Dealership has comfortable waiting area. Staff kept me updated. Dealership has comfortable waiting area. More

Excellent service and customer service. Made follow up appointment for additional services that need to be done Made follow up appointment for additional services that need to be done More

They were very friendly and courteous during my visit to Walser Honda. I always feel good about their work. Walser Honda. I always feel good about their work. More

Bought 2 Hondas from Walser in last year. Will never come back. Service Department is complete garbage. Will never come back. Service Department is complete garbage. More

They seemed to be expecting me when I arrived, I did not have to wait more than a minute before they greeted me and welcomed me and did what they needed to do before service began. Dominic was very polite have to wait more than a minute before they greeted me and welcomed me and did what they needed to do before service began. Dominic was very polite and thoughtful. He listened to what I said and told me what they would be doing. Amazing service!! Amazing customer care!. I watched the video on the inspection of my vehicle. They explained everything I needed to know. They took time to even answer my friend’s questions. about her vehicle. Walser Honda in Burnsville has the most honest and best service that I have ever seen at a dealership. They never once have tried to talk me into having something done on my car. They just give me the verified facts and then I make the decision. I trust them completely. My 2009 Honda Accord has received all of the suggested maintenance on my vehicle and it is still in great condition. More

When I first got there, the source advisor asked me what I was there for. I told him I had an appointment at 11:30. So he directed me to his desk and got some information off my car. He didn’t know how to f I was there for. I told him I had an appointment at 11:30. So he directed me to his desk and got some information off my car. He didn’t know how to find the mileage on the odometer, should’ve worried me then. When you got to the desk, he asked me again what time my service appointment was and what I was having done so I told him and then he told me it would be about an hour and a half for a simple oil change . Now I understand if you were shorthanded or running a little behind, but that was not told to me. So at about quarter to one he came out and told me that my tires were bad and that the wire was showing. I had not gotten the video from the service tech yet , so he quoted me $600 plus change and I called my husband and we went ahead and did it then he came out with another service advisor telling me that the price they gave me was wrong. So I was hoping to pay 600+ but ended up paying over $1000 for tires. Then he told me it would be another couple hours. So my oil change that should’ve taken less than an hour, took four hours. I Needed to be someplace at 3 o’clock. He offered me a ride and then told me that I could pick my car up before six or tomorrow those were not something I was able to do. So needless to say it wasn’t very happy with my service. I understand he possibly was new, but going from a $600 charge to $1100 charge was a bit overwhelming at the time. More

Great service and care was taken to check my brakes out Excellent Customer Service. Thank you kindly. Excellent Customer Service. Thank you kindly. More