Walser Honda - Service Center

Jason at Walser Honda in Burnsville is a rock star service advisor. He is personable, gives trusted advice and provides regular communication while my car is being serviced. service advisor. He is personable, gives trusted advice and provides regular communication while my car is being serviced. More

Computer systems were down at checkout and didn’t ask if we had coupons which they should have known since we get emails every week we had coupons which they should have known since we get emails every week More

The staff is always so helpful and kind. I feel confident they are doing the needed maintenance in an efficient manner and with cost in mind. I always feel that I'm getting the best service I feel confident they are doing the needed maintenance in an efficient manner and with cost in mind. I always feel that I'm getting the best service possible when I bring in my vehicle. More

The staff are friendly and knowledgeable. The work gets done in a timely fashion that I trust. The work gets done in a timely fashion that I trust. More

The service was performed promptly. Customer service and communication was great. This survey is the most unpleasant part of the process. Customer service and communication was great. This survey is the most unpleasant part of the process. More

Jusin gave me the red carpet treatment and made sure I was well taken care of. Only complaint I had was waiting to be acknowledge when I first walked in. It was busy but with all the staff that was the was well taken care of. Only complaint I had was waiting to be acknowledge when I first walked in. It was busy but with all the staff that was there, it seems like someone could at least acknowledge my presence. More

I’ll give you a rating but not a review. This is just me talking to Siri and Siri writing this stuff so that you have words. This is just me talking to Siri and Siri writing this stuff so that you have words. More

Great work done to my car Great customer service Friendly Very pleased with Walser and the staff Friendly Very pleased with Walser and the staff More

Lack of communication and service were sub par at best. Bought a truck that was traded in to them and they have had it longer than I have owned it fixing a few issues that would only take an hour to fix on Bought a truck that was traded in to them and they have had it longer than I have owned it fixing a few issues that would only take an hour to fix once they have the parts. They had it over a week after I had an appointment to drop it off and they hadn't even looked at it yet! I had to drive there 45 minutes from my house to talk to them in person to get any answers and light a fire under them to get things going. No apology or word from Damion (sales) or Bill (assistant service manager) for their lack of communication! Worst vehicle buying experience I have ever had! Only plus was Neng and Jim who got me the answers I needed and got the fixes underway. More

excellent service and very informative about my fob which I could not figure out probably due to eye surgery which finally cleared up. I could not figure out probably due to eye surgery which finally cleared up. More