Walser Honda - Service Center

Obviously you’re going to spend more here because it’s a dealer, but they do great work and the service advisors are excellent! I’ve been taking my cars here for maintenance since 2022 and the service has a dealer, but they do great work and the service advisors are excellent! I’ve been taking my cars here for maintenance since 2022 and the service has always been excellent. More

First, we brought our vehicle in for a safety recall for side mirrors. They replaced the driver's side mirror with an "excessively distorted mirror and not useable" as noted by the service technician. Did side mirrors. They replaced the driver's side mirror with an "excessively distorted mirror and not useable" as noted by the service technician. Did not discuss with us, but was noted on the invoice. Second, Invoice stated "You may receive an email regarding our performance today. If your service was anything less than excellent, please contact our Service Manager, Myron Magstadt, before taking the survey. I called and left a message for Myron and he never called me back. Tried to reach him several times, but would ring and ring and then go to voicemail every time. We now have an appointment to replace our Driver's side mirror with our original part as they do not have a quality replacement part yet. Once they receive a quality part, we will have to make an appointment and drive another 60-mile roundtrip. We do not appreciate the inconvenience! More

When we bought our Pilot from you we added the best warranty you offered plus 6 oil changes with tire rotation. Every time we’ve brought it in for an oil change you never see that we have free ones. Ou warranty you offered plus 6 oil changes with tire rotation. Every time we’ve brought it in for an oil change you never see that we have free ones. Our least time in we had an issue with our rear gate lift sensor in addition to an oil change and a recall issue. Again we had to remind you of the free oil change and when we picked up our vehicle they said the sensor needed replacing didn’t anyone call. I said nobody called but why wouldn’t you just replace it we have the warranty that covers it. Once again you had to go check and find we have the best warranty you offer and didn’t have to pay for the 90.00 diagnostic charge. But now we have to reschedule for that repair. Your employees are always nice and apologetic but WHY doesn’t it state that we have these additional coverages when they pull up our vehicle in your computer???? Something your software people could maybe work on ? More

Great service as usual at Walser Honda. The work was completed quickly. Great communication - Tyler Senne is a pleasure to work with! The work was completed quickly. Great communication - Tyler Senne is a pleasure to work with! More

Clean place and building. Service was prompt and done on time. Appreciate the inspection video. Service was prompt and done on time. Appreciate the inspection video. More

When I arrived I was greeted by Tyler. He was very professional and a smile on his face. The initial check in process was quick and we discussed why I was there & the resolution to sat He was very professional and a smile on his face. The initial check in process was quick and we discussed why I was there & the resolution to satisfy my issue. Tyler came & updated me while I was in the waiting room & his eta for the repair to be done was right on. Great customer service!! More

Service was efficient and prompt. I was kept informed of progress all along the way. The service tech was knowledgable and very pleasant. Facility was very clean. No pressure tactics. I was kept informed of progress all along the way. The service tech was knowledgable and very pleasant. Facility was very clean. No pressure tactics. More

It was good and quick service. They even washed my car. I would definitely recommend going there if you want nice service and they’re waiting room was really nice. They even washed my car. I would definitely recommend going there if you want nice service and they’re waiting room was really nice. More

I was able to get an appointment right away for my vehicle. Everyone was very courteous and did a very good job. vehicle. Everyone was very courteous and did a very good job. More

Good service on time and well done. Service rep was very helpful. Nice job well done Service rep was very helpful. Nice job well done More