Walser Honda - Service Center

I had done an online appointment for a recall, oil change and rear diff. fluid. I wrote this into the online notes that I had maint code B16 and a recall 23V-431. I have used the online appointment change and rear diff. fluid. I wrote this into the online notes that I had maint code B16 and a recall 23V-431. I have used the online appointment system before. Everything was scheduled and I was reminded of my appointment via text message the day before as expected. When I arrived for the 15:30 appointment time 10 minutes early, I had to wait to be seen for perhaps 10 minutes when I arrived. That was fine, I get it. However, when I checked in, I was told they couldn't do the recall today because it was already 15:30 and it would take up to 3 hours. I was told they close at 17:00. I don't understand why my online appointment wasn't read through and why I wasn't called or emailed to say I needed to rescheduled for the recall due to the time needed to do it. I have to drive 45 miles one way for this recall and now I have to come back again just for the recall. I wanted everything done with one consolidated visit, while I was in town. I was frustrated that everything could not be done as I had it scheduled it to be. The service and work was done in an hour and half for the oil and diff fluid while I waited. This took longer than it has in the past. The video of the work inspection was great. I just wish I was told ahead of time that the recall couldn't be done with a 15:30 appointment time!! I do believe they were short staffed this day 3-14-2024 for this to happen. More

When I drove my car into the service department I was promptly greeted and guided through the appointment needs. I was then offered a beverage selection and waited in the very nice waiting area. The tw promptly greeted and guided through the appointment needs. I was then offered a beverage selection and waited in the very nice waiting area. The two salesmen who helped me purchase my new CRV visited me while I was waiting and thanked me for my business as well as asked if I had any questions. I highly recommend Walser Burnsville Honda. The service I experienced is their usual process and I've never been disappointed during the past 5 years of servicing my Hondas. I highly recommend Walser Burnsville Honda. More

Excellent experience from scheduling the appointment, to timely service, and job well done. Very professional staff. Very comfortable wait lobby. Thank you! timely service, and job well done. Very professional staff. Very comfortable wait lobby. Thank you! More

Dealer was fast and got me back on my way in no time. Mpi was informing. Mpi was informing. More

I was in and out within the time period given. Ben was very courteous and friendly. Ben was very courteous and friendly. More

Justin was my service advisor and was friendly, thoroughly explained the service as well as a recall that was issued for my vehicle and what to expect for the appointment. He asked how I liked the thoroughly explained the service as well as a recall that was issued for my vehicle and what to expect for the appointment. He asked how I liked the vehicle and offered a ride off campus when I told him I wasn't waiting at the dealership for the service. My interaction with him during the drop off and pick up I felt was genuine and not simply a 'canned' customer service spiel. Justin is an asset to your service department! More

Service was great and staff was professional I recommend others to check out Walser Honda others to check out Walser Honda More

Walser offer a Good services I will recommend to my friend and family for the services friend and family for the services More

Great team and fixed what need to be done for my car. . awesome team Honda .. love it . awesome team Honda .. love it More

Customer service was excellent. The warranty was fully covered. The service was fast . I didn’t need to wait for too long The warranty was fully covered. The service was fast . I didn’t need to wait for too long More