Walser Honda - Service Center

When I called for an appointment, I was given exactly the time that I asked for since my schedule is not very flexible. My car needed an expensive part (new IMA battery) and the warranty had just expired. Ni time that I asked for since my schedule is not very flexible. My car needed an expensive part (new IMA battery) and the warranty had just expired. Nicole and her manager agreed to replace the part without charge to me as a "hardship" case. In a friendly conversation with another service agent, I was then given extensive suggestions on how to drive in order to avoid having this happen again. The whole experience was very pleasant. I am happy that we are currently a three-Honda family: 2 Civic Hybrids and one CRV. More

I would never think to take my vehicle to any other service place. Burnsville Walser Honda is excellent. Mike is a trusted, professional employee. It is his quality of service that ensures I will only service place. Burnsville Walser Honda is excellent. Mike is a trusted, professional employee. It is his quality of service that ensures I will only bring my car to his service department. Thank you Mike! More

In a word, "Trust". They let you know if it needs to be done, or can it wait. They work hard make sure you are comfortable and satisfied. We have 5 Honda's in the family. All, are services t needs to be done, or can it wait. They work hard make sure you are comfortable and satisfied. We have 5 Honda's in the family. All, are services there! More

We had noticed some vibrations on our Odyssey van while freeway driving at certain RPMs. It was hard to describe the exact issue, but James and his team did some test driving to diagnose the problem. The freeway driving at certain RPMs. It was hard to describe the exact issue, but James and his team did some test driving to diagnose the problem. They also wanted to have a tranmission tech check it out the next day, so a rental car was arranged for me after work. I work in the Burnsville area, but live on the north side of town, so I greatly appreciated the loaner car. James kept us in the loop the whole time; telling us what they were looking at and what the next steps would be. We had purchased the extended warranty on our used van, which was a great thing since much of the needed work ended up being covered. Overall it was a smooth car repair experience working with Walser Honda. They are very friendly and treat their customers well. I would not hesitate to call James with any question or issue with our van in the future. He did a great job working with the warranty group and getting the approved work done in a timely manner. He made the service experience easy and painless. Now our van drives just wonderfully. No more juttering on the freeway, just smooth sailing! Thanks for a great customer experience! More

For what it's worth … we're new to MN, but we're also 45+ yr veterans when it comes to paying for automotive services. So, after having an "Exceeds Expectations" 1st experience last week when our Civic was yr veterans when it comes to paying for automotive services. So, after having an "Exceeds Expectations" 1st experience last week when our Civic was serviced at Walser Honda, we decided to bring in our Acura for routine maintenance this week. This time, I asked my spouse to join me. Why? Because, I don't think that she totally believed the description of my initial experience at Walser. So what happened? All I can say is that on the way home, I just listened … to why we should buy our next vehicle at Walser Honda. I agree and we can’t wait. More

We're long time Honda and Acura owners and recently moved from out of state to Apple Valley. When our aging Civic needed some professional attention we decided to try out Walser Honda in Burnsville. Our 1s from out of state to Apple Valley. When our aging Civic needed some professional attention we decided to try out Walser Honda in Burnsville. Our 1st experience could not have any better. Even as lovers of Honda products, you exceeded our expections. Thank you and we can't wait to buy our next vehicle at your dealership. More

My Ridgeline was having power steering problems. Kirby Kubal discussed options and came up with a fantastic price for the repair. On March 21st I brought vehicle in and repair was made as planned. While v Kubal discussed options and came up with a fantastic price for the repair. On March 21st I brought vehicle in and repair was made as planned. While vehicle was at the shop a small ding in the lower bumper was discovered. I know it wasn't there prior as I had the car detailed the day before. Kirby did not argue or blame anyone he just said he will take care of it. True to his word they he repaired the small ding. I commend Kirby ( and so should his boss and his boss's boss) as he made a decision which made the customer happy. I've purchased 3 vehicles throughout the years at walser and will continue to do so. Give Kirby a raise at and major "atta-boy". Better yet promote him. With employees like Kirby its no wonder Walser is thriving. Thanks again Kriby Ed Burek More

I called Walser Honda about a recall I had received on my 2006 Honda Odyssey for some Brake Master Cylinder replacement. I was asked when I wanted to bring my Odyssey in for the recall repair, they had open 2006 Honda Odyssey for some Brake Master Cylinder replacement. I was asked when I wanted to bring my Odyssey in for the recall repair, they had openings the next day. They made the appointment for me at 8:30 am the next day and I was very happy to get in so quickly. I dropped my Odyssey off the next morning for the service and was asked if I wanted to wait for it to be completed. I asked for a ride home and to be picked up when it was completed. The shuttle driver was very nice and easy to talk to on the trips. The recall service was completed in a little over an hour and the service was explained to me and why it was being done. My wife and I have had 3 Hondas in the last 12 years, we currently drive the Honda Odessey and also a 2009 Honda Accord. We have always been very happy with the service department, they answer our questions and explain to us what service needs to be completed. I would recommend Walser Honda's service department for their Customer Service, Friendliness and overall concern by the employee's for what needs to be done. More

Always friendly and eager. A couple of times they have had to order a part (window gasket, for example) and then they do not get back to me to let me know when the part is in. One time they ordered a par had to order a part (window gasket, for example) and then they do not get back to me to let me know when the part is in. One time they ordered a part, I waited long enough for them to get back to me, so I called and they hadn't ordered anything. So, they ordered the part, and then I still never heard anything back. At that point I just gave up. Overall, however, they are great. I miss the old days when the service department was open till midnight, as I found that convenient. They are still open on weeknights, just not quite as long. More