Walser Honda - Service Center

From the high speed garage doors to the super fast check in you will be impressed. From purchasing to service the employees are super helpful, knowledgeable and friendly! in you will be impressed. From purchasing to service the employees are super helpful, knowledgeable and friendly! More

The work needed and requested was completed. Two very small things: I brought the car in with 33# in the front tires and 32# in the back. The morning after picking up the car (cold tires) ther Two very small things: I brought the car in with 33# in the front tires and 32# in the back. The morning after picking up the car (cold tires) there was 35# in all four. I was told the car was washed but it wasn't. I mentioned to the service manager that it wasn't and there was a card in the car that said "no wash". The sales manager said that's common when the car has damage which startled me as there was no damage to the car ever. He went and looked at the car and told me that when there is aftermarket trim on the car they don't wash it. Aftermarket? I have a Honda HPD trim package on the car made by Honda and installed at the Honda dealership before delivery. I don't consider that aftermarket. Again, very small things but when there are small things it makes me wonder about the larger things. That is, was the mechanic thorough or did he too take shortcuts? The car is running smoothly. More

The seller of my vehicle Brandon is very knowledgeable about the product he has sold me and gave me what exactly I needed for my car needs about the product he has sold me and gave me what exactly I needed for my car needs More

Always great service! Was in and out quickly, and everything was explained well. They even shared what I’ll want to have done next time. Was in and out quickly, and everything was explained well. They even shared what I’ll want to have done next time. More

An issue with an O-ring following a fuel pump recall/replacement was promptly corrected without charge. recall/replacement was promptly corrected without charge. More

Both times that I had my vehicle serviced; the recall, and the oil change and tire rotation, went very well. Completed accurately and within the time frame that I was quoted. Very nice! and the oil change and tire rotation, went very well. Completed accurately and within the time frame that I was quoted. Very nice! More

Subject: Concern Regarding Poor Customer Service Dear Sir/Madam, I am writing to express my disappointment with the level of customer service I experienced at your dealership. Except for a few employe Sir/Madam, I am writing to express my disappointment with the level of customer service I experienced at your dealership. Except for a few employees who were courteous and helpful, the overall customer service was extremely poor. Fortunately for your dealership, customers are interested in buying Honda vehicles regardless of the service provided. It often feels like the cars are selling themselves rather than being sold through any genuine effort from the staff. I truly believe that with better management and a stronger focus on customer experience, the dealership could perform much better. I only wish I were in a position to make those improvements myself. Sincerely, More

I found the service to be quick and very friendly. The serviceman was very helpful. The serviceman was very helpful. More

The agent helped me understand what was going to be done with my vehicle and honored the Honda car pass. Furthermore, they fixed a recall on my car as well. It was done in a timely manner and my car was giv with my vehicle and honored the Honda car pass. Furthermore, they fixed a recall on my car as well. It was done in a timely manner and my car was given a car wash as well! More

Service tech, Ben, is new but he was very friendly and helpful. Explained things to me and gave me options. helpful. Explained things to me and gave me options. More