Walser Honda - Service Center

What has happened to acknowledging customers upon arrival to the service department? I arrived, parked my car, stood outside my vehicle and waited. Waited. I saw three male staff members at their computer to the service department? I arrived, parked my car, stood outside my vehicle and waited. Waited. I saw three male staff members at their computers and not one looked up to acknowledge my presence! Finally, Dominic acknowledged me pleasantly, inquired about my service appointment and proceeded to start my service appointment. He was a friendly and helpful male staff member. I would also like to acknowledge another friendly male staff member, Brian. Brian acknowledged my presence and offered his assistance in regards to my vehicle. Thankfully Dominic was already in search of my car for pickup. The delay was a lack of follow up on the car jockey’s part, Greg, as he forgot to check where it was and so I waited again. Dominic located my car and gave me a short explanation with his apologies. Dominic and Brian are the staff I would be happy to recommend to family and friends! The rest of your service staff could use a refresher in customer service. Maybe Dominic and Brian could refresh the older male staff members! More

Great service. The waiting area has enough space that I can work remotely while waiting for my oil change to be completed. The waiting area has enough space that I can work remotely while waiting for my oil change to be completed. More

Good service. Good job. Good popcorn. Good facility. Good staff. I am very pleased. Thank you. Good job. Good popcorn. Good facility. Good staff. I am very pleased. Thank you. More

Met a staff member who answered my questions about how to check in with the link, and explained the next step for service. Friendly, helpful people who go beyond the basics of service! check in with the link, and explained the next step for service. Friendly, helpful people who go beyond the basics of service! More

I always like to make maintenance for my car because of your good service. But sometimes your price goes more than I can afford. Otherwise you are my first choice. your good service. But sometimes your price goes more than I can afford. Otherwise you are my first choice. More

Transparency without upsell and accommodations for me by giving ne a like for like vehicle to use for 3 days. giving ne a like for like vehicle to use for 3 days. More

Walser Honda is great - meets all my expectations! Everyone working there is exceptionally nice and I appreciate their honesty when dealing with car questions and invoice questions. Everyone working there is exceptionally nice and I appreciate their honesty when dealing with car questions and invoice questions. More

The service for our fuel pump safety recall was fast and well done. The scheduling was easy and our tech was very attentive. well done. The scheduling was easy and our tech was very attentive. More

Tyler was so helpful & answered all my concerns regarding my recall. He even got me a car wash!!Thanks Tyler! my recall. He even got me a car wash!!Thanks Tyler! More

Very friendly staff, was a great experience, would definitely recommend your dealership to my friends for sure definitely recommend your dealership to my friends for sure More