Walser Honda - Service Center

Jake S. was very kind and attentive! I really appreciated working with him. I will very likely make the trip to get Honda specific work done. was very kind and attentive! I really appreciated working with him. I will very likely make the trip to get Honda specific work done. More

Very nice staff, friendly , great customer service. That is why we come to Burnsville honda. That is why we come to Burnsville honda. More

I brought my 2008 Honda CRV in for what I'd call "much-delayed maintenance," The car has always run well, but I had not ever changed any of the fluids other than regular oil changes for 150,000 mile "much-delayed maintenance," The car has always run well, but I had not ever changed any of the fluids other than regular oil changes for 150,000 miles. (I live more than 1.5 hours from the nearest Honda Dealership, and three hours from Walser--we were in town visiting family) I had Walser check and change EVERYTHING (flushed the radiator, brakes, power steering, transmission, etc., in addition to an oil change).. and they saw that I also needed a serpentine belt, new plugs, and a valve adjustment, and there was also a factory recall fix that they flagged and needed to be done (no charge for that). They did this all on a Saturday, and even drove me to and from my daughter's home via Lyft a few miles away so I did not have to sit there all day. Michael made a detailed video of all the things they checked and provided me with an estimate for all the recommended services before getting my approval (over the phone with Jake) to go forward with all of them. I expect to drive this car to 300,000 miles, and hope Walser will help me do that! Very impressed with their service! More

I went to the Burnsville Walser Honda Dealership/Service Center with my 2023 CRV Hybrid for a second quote – the issue was not a defect of the vehicle, nor was it the fault/responsibility of Walser Honda. Center with my 2023 CRV Hybrid for a second quote – the issue was not a defect of the vehicle, nor was it the fault/responsibility of Walser Honda. I was informed by many sources that going to a dealership would be more expensive and take way more time, etc., so I went to a couple of independent shops that quoted me $390-$456 and would take over a week to fix. When I pulled into the Walser service center, I was greeted by Jake Schlussler, who instantly took accountability for my service. After reviewing the issue, he brought a technician to my car to appraise, and in short order was able to diagnose the problem and provide an estimate of $40 to fix. Jake did some magic and was able to get the part delivered the next morning, personally informing me when it arrived. The service call took 20 minutes and the issue was fixed in less than 24 hours. On top of that, I didn’t even get charged the amount estimated. My experience was the opposite of everything I was told. The quality of work was high, service time was fast, and the cost was not even comparable…but most of all, I have never had such attentive and stellar service. If you want honest, high-quality service work on your auto – see Jake at Walser Honda. More

We met with Ben Blohm and he was very helpful. He helped identify the problem with our Honda Pilot and was very transparent and informative about costs and timing. He helped identify the problem with our Honda Pilot and was very transparent and informative about costs and timing. More

Always great to work with! Reliable, dependable and treated with respect by everyone at the dealership. Reliable, dependable and treated with respect by everyone at the dealership. More

The detail shop lost my keys. This caused a long delay. Bill and staff were helpful and tracked them down. This caused a long delay. Bill and staff were helpful and tracked them down. More

Very personsal and customer orinented in enduring that we knew, understood and why the work being done was bring done. knew, understood and why the work being done was bring done. More

Left the vehicle at the dealership at 9:45 a. m., rather than waiting for it to be looked at and repaired. Big mistake! Took them five (5) hours to diagnose the problem. Took another two (2) h m., rather than waiting for it to be looked at and repaired. Big mistake! Took them five (5) hours to diagnose the problem. Took another two (2) hours to fix the problem and change the transmission fluid. (Why did I make an appointment?) Will wait the next time. Hopefully the service time will be a lot faster. More

They are efficient and we feel they are upfront and honest. They explained things clearly and even set up our next appointment. honest. They explained things clearly and even set up our next appointment. More