Walser Honda - Service Center

I would be more inclined to reply to this survey if it did not require free form text. And please don't ask the "would you recommend" question. Keep using your marketing department, you're not paying me did not require free form text. And please don't ask the "would you recommend" question. Keep using your marketing department, you're not paying me for that. Also, these are not honest answers on the rest of this survey, you do not reward your employees if there is anything less than perfect on the survey. I never honestly give a perfect score since there is ALWAYS room for improvement. Now quit asking me to lie about how perfect your service was. Your survey is a real nuisance, taking me back to complete stuff, and now sending a verifying email to make yet ANOTHER reply. Just quit it. More

They are always efficient and keep me informed on my cars status. My car was returned exactly on the time promised. status. My car was returned exactly on the time promised. More

It is nice to consistently have such a positive experience in the type of place that usually intimidates me. Ben is great, and takes good care of me! experience in the type of place that usually intimidates me. Ben is great, and takes good care of me! More

Phone prompt system very poor. Difficult to get through. Our rep, Joseph told us the diagnosis would take an hour so we decided to wait. An hour 15 minutes later we went to find Difficult to get through. Our rep, Joseph told us the diagnosis would take an hour so we decided to wait. An hour 15 minutes later we went to find him. He checked and service hadn’t started so we left. Two hours later we called and he said he had texted us ( neither of us were texted). Communication was so poor. Very disappointed. Issue we cane in with was resolved but what a waste of time. More

Overall very helpful and timely with responses via text. I was updated and informed every step of the process. I was updated and informed every step of the process. More

Excellent Honda service, as always. I love my 2008 CRV XL with lifetime free oil change and Honda takes good care of it. Thank you to the service people and esp Benjamin, the agent wh I love my 2008 CRV XL with lifetime free oil change and Honda takes good care of it. Thank you to the service people and esp Benjamin, the agent who kept me abreast with what’s going on during my recent visit. Two years ago though, your mechanic insisted that my battery needed to be replaced. I didn’t want to cuz your charge was expensive so I decided to bring my car back to Sam’s Club where I bought the battery. They checked the battery at Sam’s and told me it was still fine. Perhaps Honda uses an older battery check equipment?! Anyway, my car is still running with the same battery!! More

Been coming here for years and they always get it right! I live in Duluth and make it a point to have my CRV worked on here! I live in Duluth and make it a point to have my CRV worked on here! More

The reason I came in for a service was a rotational sound while driving. When hitting the brakes it will go away and then come back after a short time. When the service advisor came back and they were polite while driving. When hitting the brakes it will go away and then come back after a short time. When the service advisor came back and they were polite however, I got the feeling that parts throwing at the issue would resolve the problem. No information about we found x part having a problem but insisted that the entire braking assembly to be replaced (even though most of it was recently replaced). I took my vehicle home and found there were shims damaged or missing and now the sound is gone. Needless to say, my dealership service center feelings continue to be correct and I will continue doing my own maintenance and repairs. More

The service department did an excellent and thorough job correcting a recall issue. Drives like a new car. correcting a recall issue. Drives like a new car. More

Great experience! Very helpful and took are of all my needs! Would highly recommend you guys! Very helpful and took are of all my needs! Would highly recommend you guys! More