Walser Honda - Service Center

No complaints, thanks for a great, excellent service! Looking forward to returning to Walser Honda. Looking forward to returning to Walser Honda. More

Service was great. Wish it was easier to make appointments (and actually speak to a person). Wish it was easier to make appointments (and actually speak to a person). More

This dealership has always been the most reliable even when there was a emergency. Nick has always been reliable and explained everything to me. I really appreciate it and changed my day. Thank you Nick when there was a emergency. Nick has always been reliable and explained everything to me. I really appreciate it and changed my day. Thank you Nick More

We purchased our Honda from Walser and all of the car’s service and maintenance has been performed by them. We have always had excellent service from them, and have found them to be reputable, honest and service and maintenance has been performed by them. We have always had excellent service from them, and have found them to be reputable, honest and fair. More

Great Service in the Shop Byron was extremely helpful, great waiting room , Coffee was great. great waiting room , Coffee was great. More

I would be more inclined to reply to this survey if it did not require free form text. And please don't ask the "would you recommend" question. Keep using your marketing department, you're not paying me did not require free form text. And please don't ask the "would you recommend" question. Keep using your marketing department, you're not paying me for that. Also, these are not honest answers on the rest of this survey, you do not reward your employees if there is anything less than perfect on the survey. I never honestly give a perfect score since there is ALWAYS room for improvement. Now quit asking me to lie about how perfect your service was. Your survey is a real nuisance, taking me back to complete stuff, and now sending a verifying email to make yet ANOTHER reply. Just quit it. More

They are always efficient and keep me informed on my cars status. My car was returned exactly on the time promised. status. My car was returned exactly on the time promised. More

It is nice to consistently have such a positive experience in the type of place that usually intimidates me. Ben is great, and takes good care of me! experience in the type of place that usually intimidates me. Ben is great, and takes good care of me! More

Phone prompt system very poor. Difficult to get through. Our rep, Joseph told us the diagnosis would take an hour so we decided to wait. An hour 15 minutes later we went to find Difficult to get through. Our rep, Joseph told us the diagnosis would take an hour so we decided to wait. An hour 15 minutes later we went to find him. He checked and service hadn’t started so we left. Two hours later we called and he said he had texted us ( neither of us were texted). Communication was so poor. Very disappointed. Issue we cane in with was resolved but what a waste of time. More

Overall very helpful and timely with responses via text. I was updated and informed every step of the process. I was updated and informed every step of the process. More