Walser Hyundai Coon Rapids

Very friendly and efficient. Staff made customers comfortable. Staff explained all services and answered all questions. Staff made customers comfortable. Staff explained all services and answered all questions. More

Repair was performed faster than the expected eta given. They were able to contact the warranty provider and confirm coverage. They were able to contact the warranty provider and confirm coverage. More

It was a great experience working with Eliva and Matt. Love my new santa fa! Love my new santa fa! More

Walser offers excellent customer service. I like up front pricing. I also like the extended warranty with refund. I like up front pricing. I also like the extended warranty with refund. More

Very professional and knowledgeable staff. They made whole process easy and understandable. Highly recommend them. They made whole process easy and understandable. Highly recommend them. More

Very efficient check-in. Comfortable waiting area. Hadn't been here before and needed a little extra guidance about where to go - staff were very helpful and understanding. Comfortable waiting area. Hadn't been here before and needed a little extra guidance about where to go - staff were very helpful and understanding. More

I had a great experience. Nick and Matt were incredibly helpful and informative. Didn’t feel pressured at all. Very pleasant to see that the price that was presented to me was Nick and Matt were incredibly helpful and informative. Didn’t feel pressured at all. Very pleasant to see that the price that was presented to me was the price I got signing. Overall good experience! More

Always enjoy the good service at the Coon Rapids location. Everyone was friendly and competent. location. Everyone was friendly and competent. More

Took awhile for anyone to acknowledge me when I arrived even though I was only one in garage, Rest of service went fine though a bit longer than when I go to Buerkle Hyundai even though I was only one in garage, Rest of service went fine though a bit longer than when I go to Buerkle Hyundai More

Brought my car in at 930am and started working on I at 330 in the afternoon. Got an email telling me what was wrong with the car. Tried communicating to find out if I was going to get my car back and was 330 in the afternoon. Got an email telling me what was wrong with the car. Tried communicating to find out if I was going to get my car back and was told they would call me back and never did till day three. To tell me that the warranty wasn’t going to cover a part because I didn’t do the oil change. They said if I had proof they would and showed proof and thought they were working on the car and wasn’t. On day 4 at 230 I called again and was told I would get a call back within a hour and didn’t so I called again at 4 to find out the person just left for the day. Then kept calling multiple times to finally get ahold of someone that could give me answers. I was told now the warranty department won’t cover the work after I was told they would. I said fix because I have no choice. Then I asked about the second issue that I got quoted for a oil leak and was told they need to clean the motor first to find.not sure how they were even able to give me the quote if they didn’t know where the leak was coming from but okay. Asked the supervisor will that be covered on warranty and he said yes. Told him please hold on to and let’s get fixed. Day 9 I get a call saying my car is ready. Go to pick my car up and was told now I need to bring my car back in 500 miles. They only fixed an oil sensor and oil change in 9 days. Get in my car and 2 of my tires were low, service light, no updated sticker for the oil change. Had to leave to get back to work so I couldn’t even get back in to say anything. Hands down the worst service I’ve ever experienced! Now have to bring the car back. More