Walser Hyundai Coon Rapids

Brought my car in at 930am and started working on I at 330 in the afternoon. Got an email telling me what was wrong with the car. Tried communicating to find out if I was going to get my car back and was 330 in the afternoon. Got an email telling me what was wrong with the car. Tried communicating to find out if I was going to get my car back and was told they would call me back and never did till day three. To tell me that the warranty wasn’t going to cover a part because I didn’t do the oil change. They said if I had proof they would and showed proof and thought they were working on the car and wasn’t. On day 4 at 230 I called again and was told I would get a call back within a hour and didn’t so I called again at 4 to find out the person just left for the day. Then kept calling multiple times to finally get ahold of someone that could give me answers. I was told now the warranty department won’t cover the work after I was told they would. I said fix because I have no choice. Then I asked about the second issue that I got quoted for a oil leak and was told they need to clean the motor first to find.not sure how they were even able to give me the quote if they didn’t know where the leak was coming from but okay. Asked the supervisor will that be covered on warranty and he said yes. Told him please hold on to and let’s get fixed. Day 9 I get a call saying my car is ready. Go to pick my car up and was told now I need to bring my car back in 500 miles. They only fixed an oil sensor and oil change in 9 days. Get in my car and 2 of my tires were low, service light, no updated sticker for the oil change. Had to leave to get back to work so I couldn’t even get back in to say anything. Hands down the worst service I’ve ever experienced! Now have to bring the car back. More

Great experience buying our first Hyundai and working with Richard our car concierge! Would highly recommend! with Richard our car concierge! Would highly recommend! More

I brought my Elantra in for the dreaded piston slap that leads to engine failure, a well known and obvious issue with this engine. The service manager called me back to tell me that they wouldn’t cover it u leads to engine failure, a well known and obvious issue with this engine. The service manager called me back to tell me that they wouldn’t cover it under extended warranty and that they rarely have issues with this engine. A two minute search online leads you to a service bulletin and extended warranty issued for this engine and problem born out of court litigation. Don’t feed me a lie that these engines rarely have issues when it is clearly well known. On top of that, they wanted $120 to change a cabin air filter. That’s a ridiculous price. A typical example of a dealership trying to take advantage of their customers, rob them blind, and not take responsibility for known issues. More

Great staff, very helpful and a no-pressure atmosphere. They were knowledgeable about the product and represented the brand well. They were knowledgeable about the product and represented the brand well. More

Staff was exceptional with follow up and ensuring I had all the information necessary to enjoy my new purchase. all the information necessary to enjoy my new purchase. More

Awesome staff members with knowledge about the vehicles available to me. They provided a 3D video of the vehicle I was interested in ahead of time. available to me. They provided a 3D video of the vehicle I was interested in ahead of time. More

Overall, very nice dealership, Paula, my service writer was very nice And seemed very educated with my vehicle. was very nice And seemed very educated with my vehicle. More

Pricing was absolutely ridiculous . $466.00 for a new key fob.........really!!!!!? I'd say $200.00 at the most.For a senior on a fixed income this was a lot of money on a 13 year old ca $466.00 for a new key fob.........really!!!!!? I'd say $200.00 at the most.For a senior on a fixed income this was a lot of money on a 13 year old car. I love my car. It's been good to me. I am the original owner. I'm now waiting on the recall gas rebate. Thanks More

Loved working with Andrew at Coon Rapids Hyundai! Excellent service and follow up! He even sent me a video of the car I was looking at to help with my decision making. Will choose this dealership a Excellent service and follow up! He even sent me a video of the car I was looking at to help with my decision making. Will choose this dealership again! More

Just bought a vehicle from this dealership and had a great experience with Josh, our sales consultant. He was very knowledgeable about the SUV we purchased, asked a lot of good questions about our needs great experience with Josh, our sales consultant. He was very knowledgeable about the SUV we purchased, asked a lot of good questions about our needs and was very responsive when reaching out to him on line. This is our second purchase from Walser Hyundai Coon Rapids and would highly recommend them to anyone looking to purchase a vehicle. More