Walser Polar Chevrolet

Traverse starting issues my 2010 Chevy Traverse has had issues with starting for 2-3 months before i brought it into Polar Chev. they first replaced the fuse block thinking th my 2010 Chevy Traverse has had issues with starting for 2-3 months before i brought it into Polar Chev. they first replaced the fuse block thinking that was the problem, it wasn't. next day it didn't stat again. they had the Traverse at their shop for 2 weeks and came down to the Onstar module was bad. low cost to bypass the Onstar module but then you lose your Bluetooth function which was not explained to me up front. I feel if your Onstar module goes bad, this should be covered under a special warranty for a safety reason. what happens if you out on the road and Onstar doesn't work. it's worthless to have it then. I worked directly with the service tech who was very understanding during this time. we spoke daily during this time. More

Service Thank you for your friendly and professional customer service and answering all my questions and concerns. Polar Chev has been our go to dealership f Thank you for your friendly and professional customer service and answering all my questions and concerns. Polar Chev has been our go to dealership for many years! More

Parts Department I recently had to replace my 5.3 LS engine in my 2008 Suburban. A task I have never done before and still decided to tackle the job on my own. Eac I recently had to replace my 5.3 LS engine in my 2008 Suburban. A task I have never done before and still decided to tackle the job on my own. Each time I came to the parts department, Nick was able to give me what I needed with expert advice on how to install or continue on the process of replacing this engine. On my last trip in, I needed to understand the wiring for the oil pressure sensor. Nick and I were discussing the situation and my mistake that caused me to have to replace it. When John, Service Mechanic over heard us talking. John understood my situation and took me into service area where he went online and found the wiring schematics. He printed a couple sheets for me, explained in detail what I needed to do and sent me on my way. It is this type of service by Nick and John that will keep me coming back when I need parts. But more importantly, at a time when I have lost confidence in Chevrolet due to the 5.3 LS engine is known to have issues around 150,000 miles, it is great to have knowledgeable and customer focused folks at your local dealership. It is this type of service that makes me want to buy another Chevrolet when the time comes. Thanks Nick and John for all the help! More

Very accommodating The person who dealt with my case was very flexible and respectful of my busy family schedule. Highly recommend! Jeff was seriously outstanding. Give The person who dealt with my case was very flexible and respectful of my busy family schedule. Highly recommend! Jeff was seriously outstanding. Give him a raise! More

Good experience I had a good experience with the dealership specialy mr Thomas Vo, who helped me a navigate me through the process i was satisfied. Thanks mr Vo , i I had a good experience with the dealership specialy mr Thomas Vo, who helped me a navigate me through the process i was satisfied. Thanks mr Vo , i appreciated your help. Ismail isse More

My car buying experience Thomas was personable and helpful right from the get go. He immediately made me feel confident I was buying from the right place. He is very knowledge Thomas was personable and helpful right from the get go. He immediately made me feel confident I was buying from the right place. He is very knowledgeable, honest and I knew he wanted me to find the right vehicle for my needs. He didn't push anything on me, he just explained everything fully and guided me seamlessly through my car buying experience. Thanks Thomas! I love my new Equinox! More

New truck buying experience with Shaun 2 weeks ago I purchased a new Silverado with the help of Shaun. He spent a lot of time with me, did not rush me and made sure all of my questions wer 2 weeks ago I purchased a new Silverado with the help of Shaun. He spent a lot of time with me, did not rush me and made sure all of my questions were answered. A very professional person who I would highly recommend to anyone in the market for a vehicle. Well done, and thank you again Shaun! Tom Z More

Great guy to work with on buying a vehicle. Thomas is very helpful and answered all questions. Mafe me feel very comfortable with was i was purchasing and personality. I really appreciated the f Thomas is very helpful and answered all questions. Mafe me feel very comfortable with was i was purchasing and personality. I really appreciated the follow up courtesy phone call. More

Geoff Parsons Excellent customer service Knowledgeable about the product and the company Great communicator Good sense of humor Personable Followed up all eve Excellent customer service Knowledgeable about the product and the company Great communicator Good sense of humor Personable Followed up all everything he said he would do. More

Left the Oil Cap Off, did not rotate tires as ordered. I was in for a routine oil change today. The technician left my oil cap off and left the hood partly ajar due to the cap sitting near the hood latchi I was in for a routine oil change today. The technician left my oil cap off and left the hood partly ajar due to the cap sitting near the hood latching system. Oil was sprayed all over my engine. One of my tires read 42 pounds. Tires were not rotated. The hubcaps were incorrectly fastened to my tires so that the valve stems were jammed underneath and breaking off on 3 of the tires. YOU DO NOT WANT TO TAKE YOUR CAR HERE!! More