Walser Polar Chevrolet

Good customer service, everything was done fast My truck was treated with care and the service members communicated well was treated with care and the service members communicated well More

Essence did a great job with us. It’s not hassle price but of course they try to make you the margin somewhere. Finance guy comes back and tried to get us to take 8.75% financing wit It’s not hassle price but of course they try to make you the margin somewhere. Finance guy comes back and tried to get us to take 8.75% financing with A tier credit. I told him we would go somewhere else then it drops to 6.33%. That’s transparency in pricing? Then of course we get worked over for all the extras. Same games, different dealership! More

My favorite dealer. Fair prices and decent service department. Would definitely recommend. Bought last 7 vehicles from them. Fair prices and decent service department. Would definitely recommend. Bought last 7 vehicles from them. More

Unprofessional and rude person Unprofessional rude , maybe because I'm Latino he treats me like that. maybe because I'm Latino he treats me like that. More

Took 4 hours for an oil change. Won't have my vehicle serviced there if oil changes take that long. Won't have my vehicle serviced there if oil changes take that long. More

We had a great experience working with Walser Polar Chevrolet. The staff were friendly and helpful. Not pushy or too "sales-y." We especially appreciated working with Steven. He was knowledgeable, quic Chevrolet. The staff were friendly and helpful. Not pushy or too "sales-y." We especially appreciated working with Steven. He was knowledgeable, quick to respond to questions or requests, even on a day off, and was helpful throughout the process. Doing big things like purchasing a vehicle remotely can be a challenge, but both the dealership and Steven made things smooth and simple to accomplish most of the tasks needed remotely. More

Lonnie, Chelsea and Trip were great to work with getting me in the truck I wanted. me in the truck I wanted. More

I brought my 2021 Checy 6. 2L Trail Boss into Polar Chevrolet for a brake replacement, and the initial repair was completed using AC Delco brakes. After picking up the truck, I 2L Trail Boss into Polar Chevrolet for a brake replacement, and the initial repair was completed using AC Delco brakes. After picking up the truck, I noticed the next day that once I drove over 45 mph and then applied the brakes, there was a vibration/noise issue, along with heat concerns in the rear brakes. I brought the truck back to Polar, and Todd, the Service Manager, took ownership of the issue. He provided a rental vehicle and made sure I was taken care of while the problem was being diagnosed and resolved. Over the next couple of weeks, Polar stayed with the issue and did not give up. The team replaced the brakes multiple times, swapped tires with another truck, and continued troubleshooting when the issue remained. Todd then brought in a GM service representative, who ordered factory brakes and rotors directly from Detroit. Once Polar installed the factory parts, the issue was resolved. Todd believed there may have been a defective AC Delco brake pad issue and was working with AC Delco on that concern. Overall, this was a strong customer service experience. The issue was frustrating, but Polar handled it the right way. Todd communicated consistently, kept me informed, provided a rental, and stayed committed until the truck was fixed. This is a great customer service story for Polar Chevrolet and GM. Todd and the service team deserve credit for how they handled the situation. Nice work Todd! More

Our experience at Walser Polar Chevrolet was great, our sales associate Jason Trett also was a fantastic help from start to closing. Kudos to him! sales associate Jason Trett also was a fantastic help from start to closing. Kudos to him! More

Follow up repair dealership covered. Still waiting to hear from Service Manger, on the original repair ordeal / fiasco.?? Still waiting to hear from Service Manger, on the original repair ordeal / fiasco.?? More