Walser Polar Chevrolet

Was a great experience, Damian very helpful answering questions and getting things ready for me ahead of time. Was able to followup post purchase to assist with features. questions and getting things ready for me ahead of time. Was able to followup post purchase to assist with features. More

I bought a 2019 Silverado from them. The day I drove it off the lot I got a check engine light. I brought it back and they fixed the fuel pump. There was a due bill for the side panel on The day I drove it off the lot I got a check engine light. I brought it back and they fixed the fuel pump. There was a due bill for the side panel on the drivers side. They “fixed” it. They didn’t. The side panel is now off the truck and somewhere on the freeway because they didn’t replace the bumper clips like they were supposed to. More

Purchased insurance from this dealership when l bought vehicle. Told it would cover 100% for covered part and analysis. Part was covered but nothing else. Insurance paid $210 dollars on an $859 dollar bil vehicle. Told it would cover 100% for covered part and analysis. Part was covered but nothing else. Insurance paid $210 dollars on an $859 dollar bill. I did agree to purchase new battery even though l felt a two year old battery was not the problem. That was bad enough at $360 dollars. I would expect Walser to support their customer. I’m not happy. Gary. More

Dropped truck off to have the yellow bowie switched to the black one they broke my yellow one now no good if I want to put it back on the truck, the black one doesn't fit tight on the chrome. Then I got i the black one they broke my yellow one now no good if I want to put it back on the truck, the black one doesn't fit tight on the chrome. Then I got it home and noticed a big scratch and chip on my passenger Door a New Truck was really pissrd off,, went back talk to Jacob Sperry and Jonathan Sitlet about it they got a detailed to come out thE next day to see if it could be buffed out, he wasn't sure it was kinda deep he sanded it and buffed it it looked ok. I'm sure the clear coat is very thin on that door wasn't to happy about it beaning a new truck and all More

Always good service and people to deal with at Walser Chevrolet. Service turnaround time can be up and down, but good group for a dealership. Chevrolet. Service turnaround time can be up and down, but good group for a dealership. More

Poor customer service and communication. I purchased a 2018 Toyota RAV4 from Walser Polar Chev that needed the rear seatbelts replaced as part of the purchase agreement. They ordered the sea I purchased a 2018 Toyota RAV4 from Walser Polar Chev that needed the rear seatbelts replaced as part of the purchase agreement. They ordered the seatbelts, told us the installation would take about two hours. After waiting 2 1/2 hours they told my wife they’d need a couple more hours to install the second one. After waiting another 1 1/2 to 2 hours they told her they couldn’t complete the job and told my wife they needed to order a special bolt. During this time the Service Advisor, Jacob, would come out to talk to other customers and my wife would stop him and ask if they were done yet. He repeatedly told her in a VERY condescending manner they were a C-H-E-V-R-O-L-E-T dealer, NOT a Toyota dealer. Polar told us they would replace the seatbelts as it was a safety issue with the car. Only after waiting for many hours and being spoken to disrespectfully was she offered a loaner car. They finally finished the next day and notified me at 12:30 PM. After work I went to Polar to pick up my car and address the above concerns with the service manager. The service manager offered me a free oil change for our time and trouble. LOL! More

Clean welcoming place. Jocko was very friendly and helpful. Wish the detailed the car a little better. When we first test drove some white particles came out the vents. Joc Jocko was very friendly and helpful. Wish the detailed the car a little better. When we first test drove some white particles came out the vents. Jocko said they would clean that. Car was not cleaned up and white specks are still stuck on some of the interior of our new car More

Jake was great to work with. He kept me informed with what was going on and checked in regularly. He also made sure I had a vehicle to use while waiting for my part to show up. W He kept me informed with what was going on and checked in regularly. He also made sure I had a vehicle to use while waiting for my part to show up. Which brings me to my only negative point. It took GM 2 1/2 months to deliver a part for my transmission. The same part that goes into every truck coming off the assembly line. No excuse for that long of a delay, but overall happy with Polar Chev and how they handled it More

Good experience. Easy transaction. Would recommend this dealership. Following the sale, I would question if the test Drive / Amazon card deal, If this got complet Easy transaction. Would recommend this dealership. Following the sale, I would question if the test Drive / Amazon card deal, If this got completed. Contact sales with no response. More

They are good team and their services is quick And i like how they welcomed me like how they welcomed me More