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Walser Polar Chevrolet - Service Center

White Bear Lake, MN

4.3
1,192 Reviews

1,192 Reviews of Walser Polar Chevrolet - Service Center

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November 12, 2018

Oil Change / Recall Gave me a tire quote when he saw my tires were worn. Your dealership needs to include free rotation and balancing with the purchase of 4 tires in More

by WHITEBEAR1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clint Strand
Nov 24, 2018 -

Walser Polar Chevrolet responded

Thank you for sharing this feedback. We use customer input like this to continually improve our processes, and we appreciate it. Please let us know if we can assist you in any other way!

November 12, 2018

Great job I have been going to this location for years for service. I also purchased my Chevy Malibu there. Love the service and the workers at this location. More

by carly98carlberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service. Miranda McGlade helped me.
Nov 24, 2018 -

Walser Polar Chevrolet responded

That's great to hear! Thanks for reviewing us!

November 09, 2018

My 2014 Silvarafo Truck You have performed all the maintenance on my truck since purchased. Each time it was completed properly and when promised. Your staff (like Jeff and More

by bush11140
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parenteau
Nov 24, 2018 -

Walser Polar Chevrolet responded

Thanks for sharing this feedback. We're glad to know you've had consistently great experiences with our service staff; however, we're sorry to hear about those incidents you described. We'll use this feedback to improve our sales process, and do truly appreciate your business. Thank you!

November 09, 2018

Excellent Service I've been going to Walser Polar Chevrolet for my automobile purchase/service needs long before the Walser franchise took it over. I was a little con More

by tom.bottensek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clinton Strand
Nov 24, 2018 -

Walser Polar Chevrolet responded

That's great to hear, Tom! Thanks for your many years of business!

November 09, 2018

Satisfying Clint was my service manager very professional knowledgeable and not pushy felt very comfortable completed the work well within the time would recom More

by mmcbride417
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clint
Nov 24, 2018 -

Walser Polar Chevrolet responded

That's great to hear! Thanks for reviewing us!

November 09, 2018

polar chev service Customer service was excellent. Professional , polite and helpful . Just moved to the area and will certainly be back . My wife and I really enjoy o More

by Downtowner
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Christopher Holbrook
Nov 24, 2018 -

Walser Polar Chevrolet responded

That's great to hear! Thanks for reviewing us!

November 08, 2018

On my way with a smile I am always greeted with a smile, logged in promptly, and given an accurate estimate of the time required for repairs/maintenance. This was just a qui More

by Applebaker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Hetrick
Nov 24, 2018 -

Walser Polar Chevrolet responded

That's great to hear! Thanks for reviewing us!

November 07, 2018

Made unauthorized repairs Dealer was told to replace rear rotars and brakes on all four tires. They replaced all four rotors. The front did not need to be replaced. They also d More

by rblazer80
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jeff Soderbeck
Nov 24, 2018 -

Walser Polar Chevrolet responded

Thank you for reaching out to us about this. Customer care is important to us, especially when it comes to listening and communicating about your vehicle's needs. We'd like to talk directly about this situation and learn more. Please reach out our General Manager (Mike Fechter, 651-429-7791 / mfechter@walser.com) at your convenience. Thank you.

November 07, 2018

Always great service Vehicle broke down and it was towed to Walmart polar. Very good and fast service. We needed to get a ride home and they were able to get that. More

by 190
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Hetrick
Nov 24, 2018 -

Walser Polar Chevrolet responded

Thanks for sharing this feedback! We're glad to know that your experience with us was worthy of 5 stars. Please let us know if we can assist you in any other way!

November 07, 2018

Fixed problems next day thanks 4 loaner car Happy cars repairs went very well parts weren’t cheap but what do you do very happy it’s fixed it’s always something or another More

by Not now
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad in service center
Nov 24, 2018 -

Walser Polar Chevrolet responded

Thanks for sharing this feedback! We're glad to know that your experience with us was worthy of 5 stars. Please let us know if we can assist you in any other way!

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