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Walser Polar Chevrolet - Service Center

White Bear Lake, MN

4.2
1,225 Reviews

1,225 Reviews of Walser Polar Chevrolet - Service Center

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November 14, 2018

2014 Chev Impala Brought my car in Monday morning expecting to pick it up by 1500 or so. Texted at 1530. Seemed like they forgot about it. Had to take a day off of wor More

by 123nononon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
none listed above
Nov 24, 2018 -

Walser Polar Chevrolet responded

Thank you for reaching out to us. We'd like to sincerely apologize for any miscommunication that occurred during your visit. The experience you detailed does not match our standards of service or the way we aim to conduct business. We take customer feedback seriously, and we will use this to continue improving our processes in the future. We hope you'll give us another opportunity to show you that. Please feel free to reach out to our General Manager (Mike Fechter, 651-429-7791) any time with any additional comments or concerns. Thank you.

November 13, 2018

trustworthy I was convinced I needed new brakes but they told me after the inspection I did not.. Always feel like they care about their customers and not just ma More

by aprilhoelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Soderbeck
Nov 24, 2018 -

Walser Polar Chevrolet responded

That's great to hear! Thanks for reviewing us!

November 13, 2018

Oil usage Oil is disappearing so they are monitoring my oil usage every so many hundred miles.. I take car back so that they can figure out where the oil is hoi More

by MILESAWAY18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad
Nov 24, 2018 -

Walser Polar Chevrolet responded

Thanks for reviewing us! Please let us know if we can assist you in any other way!

November 12, 2018

Oil Change / Recall Gave me a tire quote when he saw my tires were worn. Your dealership needs to include free rotation and balancing with the purchase of 4 tires in More

by WHITEBEAR1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clint Strand
Nov 24, 2018 -

Walser Polar Chevrolet responded

Thank you for sharing this feedback. We use customer input like this to continually improve our processes, and we appreciate it. Please let us know if we can assist you in any other way!

November 12, 2018

Great job I have been going to this location for years for service. I also purchased my Chevy Malibu there. Love the service and the workers at this location. More

by carly98carlberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service. Miranda McGlade helped me.
Nov 24, 2018 -

Walser Polar Chevrolet responded

That's great to hear! Thanks for reviewing us!

November 09, 2018

My 2014 Silvarafo Truck You have performed all the maintenance on my truck since purchased. Each time it was completed properly and when promised. Your staff (like Jeff and More

by bush11140
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parenteau
Nov 24, 2018 -

Walser Polar Chevrolet responded

Thanks for sharing this feedback. We're glad to know you've had consistently great experiences with our service staff; however, we're sorry to hear about those incidents you described. We'll use this feedback to improve our sales process, and do truly appreciate your business. Thank you!

November 09, 2018

Excellent Service I've been going to Walser Polar Chevrolet for my automobile purchase/service needs long before the Walser franchise took it over. I was a little con More

by tom.bottensek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clinton Strand
Nov 24, 2018 -

Walser Polar Chevrolet responded

That's great to hear, Tom! Thanks for your many years of business!

November 09, 2018

Satisfying Clint was my service manager very professional knowledgeable and not pushy felt very comfortable completed the work well within the time would recom More

by mmcbride417
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clint
Nov 24, 2018 -

Walser Polar Chevrolet responded

That's great to hear! Thanks for reviewing us!

November 09, 2018

polar chev service Customer service was excellent. Professional , polite and helpful . Just moved to the area and will certainly be back . My wife and I really enjoy o More

by Downtowner
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Christopher Holbrook
Nov 24, 2018 -

Walser Polar Chevrolet responded

That's great to hear! Thanks for reviewing us!

November 08, 2018

On my way with a smile I am always greeted with a smile, logged in promptly, and given an accurate estimate of the time required for repairs/maintenance. This was just a qui More

by Applebaker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Hetrick
Nov 24, 2018 -

Walser Polar Chevrolet responded

That's great to hear! Thanks for reviewing us!

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