Walser Polar Chevrolet - Service Center

I am having the absolute worst experience with Walser Polar Chevrolet. I leased a 2013 Chevy Equinox in 2013 for 3 years and chose to purchase it at the lease end. Turns out that there is a $42M GM Chevy Polar Chevrolet. I leased a 2013 Chevy Equinox in 2013 for 3 years and chose to purchase it at the lease end. Turns out that there is a $42M GM Chevy Equinox Oil Guzzling Class Action Settlement on this year/make of vehicle. In December 2020, my car that has only 90,000 miles on it, just wouldn’t run one day. Turns out that it had a snapped timing chain/blown engine due to this excessive oil consumption problem. There was never any indication that there was a problem. Nothing! Have had my oil changed religiously every 3,000 miles since then at a National retail oil company. I was made fun of for this! GM towed the car to Walser Polar Chevrolet and I have been nothing but pushed around and put off by the dealership and GM. Walser Polar has someone named Keith from the service department who has been rude and is making up stories about how they have nothing to do with this and all records of my three years of service during the lease have been lost due to new ownership of the dealership. I was never then or have since not been notified of this engine issue. The GM of the dealership has been minimally involved and offered no reasonable solution. They refuse to help or do anything about it as they say their hands are tied do to General Motors themselves. The CEO, President, Vice President of General Motors and the owner of Walser Polar Chevrolet are my next step. DO NOT USE THIS DEALERSHIP!! More

Do not ask for Brett He has a long way to go to learn how to be a dealer and customer service Ask for Zach he is a manager he makes the process painless and easy Seriously blown away by his efforts your the to be a dealer and customer service Ask for Zach he is a manager he makes the process painless and easy Seriously blown away by his efforts your the man Zach More

I'll come back for all service My service advisor was Clint strand he was very knowledgeable made calls to let me know what was happening with my car and ask me if I wanted anything My service advisor was Clint strand he was very knowledgeable made calls to let me know what was happening with my car and ask me if I wanted anything else done . He explained what they did when I picked up the car not just sign here big plus in my book . More

excellent service was completed and I am relieved I was given a timely appointment for this corrective service after it was diagnosed the week before on a regular seasonal checkup. It took several ho I was given a timely appointment for this corrective service after it was diagnosed the week before on a regular seasonal checkup. It took several hours but it was worth the wait to have it taken care of without another trip. All personnel were kind and reported on progress before the work was completed. I would not hesitate to recommend Walser to family or friends. Many thanks. More

first rate service Jeff gave us fantastic service! He did a great job!! I would recommend Jeff and the service center team to anyone that needs work done. Jeff gave us fantastic service! He did a great job!! I would recommend Jeff and the service center team to anyone that needs work done. More

Everything was completed and i was happy. Good job and all friendly and helpful. I would recommend family and friends to use Walser service desk for service on their vehicles. Missed the clean Good job and all friendly and helpful. I would recommend family and friends to use Walser service desk for service on their vehicles. Missed the cleaning service that was offered prior. More

Excellent Service Thanks to everyone in the Service Department! Your work was perfect and It was done in record time! Finally my engine light is off! Thanks Thanks to everyone in the Service Department! Your work was perfect and It was done in record time! Finally my engine light is off! Thanks More

Great service Chad was extremely friendly and helpful, and even helped me re-install car seats in the loaner vehicle. I was so thankful for his assistance! Chad was extremely friendly and helpful, and even helped me re-install car seats in the loaner vehicle. I was so thankful for his assistance! More

friendly service I’ve been using the service department at this dealership for six years and they’ve always been very helpful and I’ve had no bad experiences. I’ve been using the service department at this dealership for six years and they’ve always been very helpful and I’ve had no bad experiences. More

Top notch The service team I work with sure watches out for me. They contact me immediately when a new warranty or policy comes out and gets the work done prom The service team I work with sure watches out for me. They contact me immediately when a new warranty or policy comes out and gets the work done promptly. Very professional and knowledgeable. My technician is the reason I drive an hour to get there to get work done on my vehicle. More